Netgear
netgear.com ↗In their words
“For those who have renewed for the first year, getting to second year then from here on out, the churn rate is less than 15%”
“Netgear's NPS jumped from 47 to 56 in the 2019 Business Choice Awards.”
“NETGEAR study demonstrates that fast, reliable Wi-Fi is essential for small businesses' customer retention.”
NPS disclosures (1)
Netgear's NPS jumped from 47 to 56 in the 2019 Business Choice Awards.
Retention disclosures (2)
Churn (customers renewed after first year): 15% (year 2+) — “for those who have renewed for the first year, getting to second year then from here on out, the churn rate is less than 15%”
NETGEAR study demonstrates that fast, reliable Wi-Fi is essential for small businesses' customer retention.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.