HP Inc.
hp.com ↗In their words
“Monthly churn continues to remain low at approximately 1%”
“This is really why not only because of the financial but also because of the return and the NPS is a critical part of our strategy going forward.”
“NPS is higher in subscription models, and we really see this as an opportunity to grow and expand our businesses in the future.”
NPS disclosures (4)
HP's Northern European leadership emphasizes Net Promoter Score as a key performance focus alongside commercial metrics.
This is really why not only because of the financial but also because of the return and the NPS is a critical part of our strategy going forward.
NPS is higher in subscription models, and we really see this as an opportunity to grow and expand our businesses in the future.
PC ClientShare2 24% Share inAPJ3 #2 Share in America & EMEA3 #1 Net Promoter Score4Consumer Premium PC +14 pts HP 2019 & 2016 10K Reported Financial Data HP Unit Share for HP CQ4’19 from IDC PCD WW…
Retention disclosures (3)
HP Partner Program overhaul aims to elevate sales experiences, increase customer retention, and leverage data-driven insights.
HP awarded Frost & Sullivan's 2024 Global Customer Value Leadership Award for improved customer retention and customer base expansion.
Churn (Instant Ink services): 1% (monthly) — “monthly churn continues to remain low at approximately 1%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.