Nimble Storage Inc
In their words
“Flat support pricing for the life of the product, and an option to receive a free faster controller upgrade after three years. ☐ Our end-customer support has allowed us to achieve a Net Promoter Score of 85, the highest in the storage industry.”
“The large installed base combined with the high level of customer satisfaction, as evidenced by our Net Promoter Score of 85 and actual measured availability of 99.9997%, drives strong repeat bookings.”
“Achieved an inaugural net promoter score of 85, which we believe is a high score compared even to marquee brands in the technology industry, confirming our unwavering commitment to customers success •”
Disclosed NPS over time
Every Net Promoter Score Nimble Storage Inc has published, by date.
NPS disclosures (5)
…flat support pricing for the life of the product, and an option to receive a free faster controller upgrade after three years. ☐ Our end-customer support has allowed us to achieve a Net Promoter Score of 85, the highest in the storage industry.
The large installed base combined with the high level of customer satisfaction, as evidenced by our Net Promoter Score of 85 and actual measured availability of 99.9997%, drives strong repeat bookings.
Achieved an inaugural net promoter score of 85, which we believe is a high score compared even to marquee brands in the technology industry, confirming our unwavering commitment to customers success •
Our large installed base and our maniacal focus on customer satisfaction, as reflected in our inaugural Net Promoter Score of 85, continues to drive strong growth with Q1 repeat bookings accounting for 55% of total bookings.
…• Achieved Inaugural Net Promoter Survey Yields Score of 85. In January 2016 Nimble executed its inaugural NPS customer survey and earned a score of 85, reflecting an outstanding customer experience with Nimble products and support.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.