Extreme Networks
extremenetworks.com ↗In their words
“If our gross retention rate is in the high 80s, low 90s”
“Extreme Networks' AI-driven platform ONE Prompt launch closely watched for customer retention impact.”
“Extreme Networks offers award-winning customer support and has achieved one of the highest Net Promoter Scores in the industry. Extreme Networks is headquartered in San Jose, CA and has more than 14,000 customers in over 80 countries.”
NPS disclosures (1)
Extreme Networks offers award-winning customer support and has achieved one of the highest Net Promoter Scores in the industry. Extreme Networks is headquartered in San Jose, CA and has more than 14,000 customers in over 80 countries.
Retention disclosures (2)
Extreme Networks' AI-driven platform ONE Prompt launch closely watched for customer retention impact.
Gross revenue retention: 87.5% (Q4 2022) — “if our gross retention rate is in the high 80s, low 90s”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.