NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Denali Holding Inc.

Denali Holding Inc.

TechnologyHardware & devicesHardwareDELLFortune 500 #40
dell.com ↗
—
Latest disclosed NPS
no score published
30
NPS entries
0 with a number
2011–26
Years covered
30 entries in all

In their words

“To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.”
— Denali Holding Inc. · SEC 10-K annual report · filed 16 Mar 2026 · NI-D4168AC
“To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.”
— Denali Holding Inc. · SEC 10-K annual report · filed 25 Mar 2024 · NI-F6E0B2F
“To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.”
— Denali Holding Inc. · SEC 10-K annual report · filed 30 Mar 2023 · NI-663D6B8

NPS disclosures (30)

Search the database →

16 Mar 2026
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 16 Mar 2026 · NI-D4168AC
SEC 10-K annual report ↗
25 Mar 2024
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 25 Mar 2024 · NI-F6E0B2F
SEC 10-K annual report ↗
30 Mar 2023
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 30 Mar 2023 · NI-663D6B8
SEC 10-K annual report ↗
24 Mar 2022
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 24 Mar 2022 · NI-229228B
SEC 10-K annual report ↗
26 Mar 2021
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 26 Mar 2021 · NI-86E81E2
SEC 10-K annual report ↗
27 Mar 2020
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 27 Mar 2020 · NI-B5829A2
SEC 10-K annual report ↗
19 Oct 2019
NPSProgram

Dell Technologies received the highest partner Net Promoter Score in its history in its biannual partner survey last quarter.

— reported by searchitchannel.techtarget.com · 19 Oct 2019 · NI-C6152A8
searchitchannel.techtarget.com ↗
12 Apr 2019
NPSProgram

Dell Technologies' domestic India channel market has gained the highest score in net promoter score metrics.

— reported by crn.in · 12 Apr 2019 · NI-8BF4AA7
crn.in ↗
29 Mar 2019
NPSProgram

To react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 29 Mar 2019 · NI-5C3CE26
SEC 10-K annual report ↗
6 Aug 2018
NPSProgram

To react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 8-K filing · filed 6 Aug 2018 · NI-2562DD8
SEC 8-K filing ↗
29 Mar 2018
NPSProgram

To react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 29 Mar 2018 · NI-BCA4707
SEC 10-K annual report ↗
31 Aug 2017
NPSProgram

Dell/EMC reported positive net promoter scores from staff and customers.

— reported by theregister.co.uk · 31 Aug 2017 · NI-885E083
theregister.co.uk ↗
31 Mar 2017
NPSProgram

To react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 31 Mar 2017 · NI-4350B84
SEC 10-K annual report ↗
3 Jun 2016
NPSProgram

To react quickly to its customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 3 Jun 2016 · NI-8ABB5A3
SEC S-4/A ↗
24 May 2016
NPSProgram

To react quickly to its customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 24 May 2016 · NI-90712E4
SEC S-4/A ↗
11 May 2016
NPSProgram

To react quickly to its customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 11 May 2016 · NI-35A2402
SEC S-4/A ↗
11 Apr 2016
NPSProgram

To react quickly to its customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 11 Apr 2016 · NI-379EF68
SEC S-4/A ↗
14 Mar 2016
NPSProgram

To react quickly to its customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 14 Mar 2016 · NI-1D564A6
SEC S-4/A ↗
12 Feb 2016
NPSProgram

To react quickly to Dell’s customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4/A · filed 12 Feb 2016 · NI-AB3E663
SEC S-4/A ↗
4 Feb 2016
NPSProgram

Dell's Net Promoter Score declined due to order fulfillment complexity, highlighting operational impact on customer experience.

— reported by forbes.com · 4 Feb 2016 · NI-5C032DA
forbes.com ↗
14 Dec 2015
NPSProgram

To react quickly to Dell’s customers’ needs, Dell tracks Dell’s Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC S-4 merger filing · filed 14 Dec 2015 · NI-FA8790C
SEC S-4 merger filing ↗
24 Sep 2013
NPSProgram

Infrastructure and quality 10% NPS Score A loyalty metric based on how likely customers would recommend Dell to a friend or colleague. Dell classifies customers as promoters, passives or detractors.

— Denali Holding Inc. · SEC proxy statement · filed 24 Sep 2013 · NI-4A3BA8A
SEC proxy statement ↗
6 Aug 2013
NPSProgram

In order to react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 8-K filing · filed 6 Aug 2013 · NI-C2CD967
SEC 8-K filing ↗
3 Jun 2013
NPSProgram

…and stock price performance as well as compensation of peer CEOs and progress against strategic initiatives such as net promoter score (“NPS,” explained more fully below), share growth, leadership, brand momentum and health, employee engagement,…

— Denali Holding Inc. · SEC 10-K annual report · filed 3 Jun 2013 · NI-5CA1DDB
SEC 10-K annual report ↗
12 Mar 2013
NPSProgram

In order to react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 12 Mar 2013 · NI-376EB3F
SEC 10-K annual report ↗
19 Jul 2012
NPSProgram

22 (t) customer satisfaction as measured using the Net Promoter Score (NPS) metric (based on surveys of customers of the Company and its subsidiaries); or (u) any combination of the foregoing business criteria.

— Denali Holding Inc. · SEC 8-K filing · filed 19 Jul 2012 · NI-1CA2256
SEC 8-K filing ↗
24 May 2012
NPSProgram

Platform evolution and competitive positioning Customer • Improvement in net promoter score (NPS) a Enablers •

— Denali Holding Inc. · SEC proxy statement · filed 24 May 2012 · NI-5C9D9B4
SEC proxy statement ↗
13 Mar 2012
NPSProgram

In order to react quickly to our customers' needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 13 Mar 2012 · NI-0106815
SEC 10-K annual report ↗
26 May 2011
NPSProgram

…• Continued improvements in customer experience as evidenced by exceeding net promoter score goals. • Strong progress in the company’s investment in Best Value Solutions, Client Reinvention and eDell.

— Denali Holding Inc. · SEC proxy statement · filed 26 May 2011 · NI-B9BC49F
SEC proxy statement ↗
15 Mar 2011
NPSProgram

In addition, in order to react quickly to our customers’ needs, we track our Net Promoter Score, a customer loyalty metric that is widely used across various industries.

— Denali Holding Inc. · SEC 10-K annual report · filed 15 Mar 2011 · NI-9984939
SEC 10-K annual report ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.