Samsung
samsung.com ↗In their words
“Samsung implements customer engagement strategies to enhance retention and satisfaction.”
“Samsung overtakes OnePlus in brand loyalty with 35% jump in customer retention from 2019.”
“Samsung announced a new Connected Customer Care Center leveraging Alorica's expertise in customer retention and service experience.”
NPS disclosures (1)
Samsung saw a rise in its Net Promoter Score according to SAcsi.
Retention disclosures (3)
Samsung implements customer engagement strategies to enhance retention and satisfaction.
Samsung overtakes OnePlus in brand loyalty with 35% jump in customer retention from 2019.
Samsung announced a new Connected Customer Care Center leveraging Alorica's expertise in customer retention and service experience.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.