Arlo Technologies, Inc.
arlo.com ↗In their words
“Our monthly subscriber retention rate is 99%, which means a paying user stays with our service for more than 8 years on average.”
“Our monthly consolidated churn dropped to 1% in the fourth quarter.”
“Churn was about 1% monthly churn”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 99% (Q4 2025) — “our monthly subscriber retention rate is 99%, which means a paying user stays with our service for more than 8 years on average.”
Churn: 1% (Q4 2025) — “Our monthly consolidated churn dropped to 1% in the fourth quarter.”
Churn: 1% (Q2 2025) — “churn was about 1% monthly churn”
Retention rate: 99% (Q4 2024) — “consistent monthly subscriber gross retention at 99% per month”
Churn: 1.2% (FY2024) — “Arlo experiences a churn rate of between 1.1% and 1.3%, which translates to the average customer staying with Arlo services for more than seven years.”
Churn: 1.2% (FY2023) — “Arlo experiences a churn rate of between 1.1% and 1.3%, which stands apart from the top consumer SaaS businesses in the world”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.