Verticals / Technology / IT services & consulting
IT services & consulting
139
Companies
with a public disclosure
48
Gave a number
a disclosed NPS
74
Median latest NPS
last 3 years
26
Silent
known companies, nothing published
Lighthouse companies

DXC Technology
IT services & consulting · dxc.com
47NPS · 2026
Retention 90% · 2024
“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”
Latest: investing.com

International Business Machines Corporation
IT services & consulting · ibm.com
74NPS · 2025
NRR 100% · 2024
“IBM's AskHR platform significantly improved its internal Net Promoter Score from -35 to +74.”
Latest: news.ssbcrack.com
Gofore Plc
IT services & consulting · gofore.com
62NPS · 2025
“Gofore Plc's net promoter score is 62, matching the all-time high level of 65 measured at the same period last year.”
Latest: sttinfo.fi
EPC Group
IT services & consulting · epcgroup.net
100NPS · 2026
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”
Latest: inc.com
Nagarro
IT services & consulting · nagarro.com
94NPS · 2026
“Nagarro reports unparalleled client Net Promoter Score of 94, over 50% above technology services industry average.”
Latest: pulse2.com
Masergy
IT services & consulting · masergy.com
70NPS · 2020
Churn 1.1% · 2011
“Masergy earned Net Promoter Scores of 70+ for four consecutive years and maintains 99% customer retention.”
Latest: finance.yahoo.com
Verito
IT services & consulting · verito.com
95NPS · 2026
“Verito, founded in 2016 and serving 1,000+ tax and accounting firms, achieves 95 Net Promoter Score with 100% uptime.”
Latest: prnewswire.com
ConvergeOne
IT services & consulting · convergeone.com
80NPS · 2022
“ConvergeOne's 2021 NPS of 80 is nearly double the industry average, demonstrating strong customer success focus.”
Latest: yahoo.com
G
Globant
IT services & consulting
80NPS · 2023
“Our current NPS of 80 at quarter's end reaffirms our clients' satisfaction and their likelihood of referring us within their organization and their networks.”
Latest: Earnings call, Q3 2023
PI
Presidio, Inc.
IT services & consulting
64NPS · 2017
“Our NPS for the calendar year ended December 31, 2016 was 64, which is 5 points higher than our NPS for the calendar year ended December 31, 2015.”
Latest: SEC S-1 IPO prospectus

Kyndryl Holdings
IT services & consulting · kyndryl.com
50NPS · 2022
“They continue to produce top-tier Net Promoter Scores generally north of plus 50. We continue to meet more than 99.7% of our service level agreement threshold with the Ju…”
Latest: Earnings call, Q1 2023
UC
Unisys Corporation
IT services & consulting · unisys.com
53NPS · 2020
Retention 95% · 2026
“We continue to excel at serving our clients, and this is highlighted by our industry-leading Net Promoter Score of 53. This NPS reflects the sentiment of clients that par…”
Latest: Earnings call, Q2 2020
More companies
Number of entries in brackets.
Pattern18Thoughtworks Holding, Inc.16Wipro13ARI Network Services Inc11Cognizant11Computer Sciences Government Services Inc.9Tata Consultancy Services8Service Express5Brennan IT4Moove It4Atos3CBTS3COMPUTER SCIENCES CORP3Grid Dynamics3Infogain3SDI Presence3Stefanini3Tech Mahindra3Tungray Technologies Inc32nd Watch2Aura Consolidated Group, Inc.2Braden Business Systems2CA2Climb Global Solutions, Inc.2EPAM Systems2Exponential-e2Fractal Visuals2Fujitsu2Happiest Minds2ICS2O'Neil Digital Solutions2Proact2SideChannel2Softchoice2Tallwave2nCloud Integrators2razorblue210Pearls1ADAR IT1ADROSONIC1Alpine 4 Technologies Ltd1Ariento Inc.1Ascend Technology Group1BYIT1Brainvire1Brillio1CDW Canada1COMPUWARE CORP1Catapult Systems1Coforge1Colt Technology Services1ComTech Network Solutions1Computer Geeks1Computer One1Continuum1Convergence1Convert Digital1Coretelligent1DIS Computers1Datatrak International Inc1Digitalstream1E-DEA NETWORKS S.A.S1Empired1Escape Technology1Evolve Communications1Excelsoft Technologies1Eze Castle Integration1FA1FPT1GR8 Tech1GlobalLogic1Grey Cloak Tech Inc.1Hexaware Technologies1Higgsfield1I Trax Inc1Igate Corp1Ignite-TEK1IncQuery1Info Hold Inc1Infonet Services Corp1Infosys1Innova S de RL1Intact Technology1JMR Infotech1Jabil1JetBrains1Lifecycle Software1Longbow1MSys Technologies1Managed.com1Managedcom1Mastech Digital, Inc.1Mindcore Technologies1Mobile Computing1NTG Clarity Networks1Nepa1Network Data Systems (NDS)1North Point1Onsitego1Pavelcomm IT1Powerbridge Technologies1Proxima1Rand Group1Ricoh Australia1Rikkeisoft1SITA1Samsung / Zhilabs1Sify Technologies Limited1Softcat PLC1Spare Backup, Inc.1Svitla Systems1Synoptek1Systems & Computer Technology Corp1TIS1Tata Digital1Tech-Keys1TechBrain1Tefron Ltd1TietoEVRY Oyj1Tivit1TotalTek1Tsunami1VDS1Virtusa1Vuzion1XL.net1cpwrt Ltd1
Silent
Companies we know of in it services & consulting that have published nothing on NPS or retention.
LH
Fortune 500 #243
CI
Fortune 500 #432
A
Software Services
A
IT Consulting Services
BB
IT Infrastructure Services
C
IT Services
C
IT Services
E
IT Services
E
IT Services
GG
IT Services
GS
Software Development
Patent Licensing & IP
LT
IT Services
MT
IT Services
N
Software Development
OS
IT Solutions Provider
PP
IT Services
P
Software Development
Q
Software Development
S
Technology Services
S
Software Development
S
Software Development
V
Digital Agency
DS
IT Services & Support
I
Software Development
V
IT Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.