NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  IT services & consulting

IT services & consulting

139
Companies
with a public disclosure
48
Gave a number
a disclosed NPS
74
Median latest NPS
last 3 years
26
Silent
known companies, nothing published

Lighthouse companies

DXC Technology
IT services & consulting · dxc.com
Fortune 500 #320DXC7 NPS disclosures
47NPS · 2026
20222026
Retention 90% · 2024
“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”
— reported by investing.com · 12 Jun 2026
Latest: investing.com
International Business Machines Corporation
IT services & consulting · ibm.com
Fortune 500 #64IBM5 NPS disclosures
74NPS · 2025
20192025
NRR 100% · 2024
“IBM's AskHR platform significantly improved its internal Net Promoter Score from -35 to +74.”
— reported by news.ssbcrack.com · 23 Sep 2025
Latest: news.ssbcrack.com
Gofore Plc
IT services & consulting · gofore.com
8 NPS disclosures
62NPS · 2025
20192025
“Gofore Plc's net promoter score is 62, matching the all-time high level of 65 measured at the same period last year.”
— reported by sttinfo.fi · 9 Jun 2025
Latest: sttinfo.fi
EPC Group
IT services & consulting · epcgroup.net
6 NPS disclosures
100NPS · 2026
20262026
“EPC Group, with a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.”
— reported by inc.com · 4 Jul 2026
Latest: inc.com
Nagarro
IT services & consulting · nagarro.com
6 NPS disclosures
94NPS · 2026
20232026
“Nagarro reports unparalleled client Net Promoter Score of 94, over 50% above technology services industry average.”
— reported by pulse2.com · 21 Jul 2026
Latest: pulse2.com
Masergy
IT services & consulting · masergy.com
13 NPS disclosures
70NPS · 2020
20102020
Churn 1.1% · 2011
“Masergy earned Net Promoter Scores of 70+ for four consecutive years and maintains 99% customer retention.”
— reported by finance.yahoo.com · 11 Mar 2020
Latest: finance.yahoo.com
Verito
IT services & consulting · verito.com
5 NPS disclosures
95NPS · 2026
20262026
“Verito, founded in 2016 and serving 1,000+ tax and accounting firms, achieves 95 Net Promoter Score with 100% uptime.”
— reported by prnewswire.com · 2 Oct 2026
Latest: prnewswire.com
ConvergeOne
IT services & consulting · convergeone.com
21 NPS disclosures
80NPS · 2022
20202022
“ConvergeOne's 2021 NPS of 80 is nearly double the industry average, demonstrating strong customer success focus.”
— reported by yahoo.com · 8 Sep 2022
Latest: yahoo.com
Globant
IT services & consulting
GLOB7 NPS disclosures
80NPS · 2023
20212023
“Our current NPS of 80 at quarter's end reaffirms our clients' satisfaction and their likelihood of referring us within their organization and their networks.”
— Patricia Pomies, Executive/Senior Management, Globant · Earnings call, Q3 2023 · 16 Nov 2023
Latest: Earnings call, Q3 2023
Presidio, Inc.
IT services & consulting
6 NPS disclosures
64NPS · 2017
20162017
“Our NPS for the calendar year ended December 31, 2016 was 64, which is 5 points higher than our NPS for the calendar year ended December 31, 2015.”
— Presidio, Inc. · SEC S-1 IPO prospectus · filed 14 Nov 2017
Latest: SEC S-1 IPO prospectus
Kyndryl Holdings
IT services & consulting · kyndryl.com
Fortune 500 #280KD
50NPS · 2022
“They continue to produce top-tier Net Promoter Scores generally north of plus 50. We continue to meet more than 99.7% of our service level agreement threshold with the Ju…”
— Martin Schroeter, Chief Executive Officer, Kyndryl Holdings · Earnings call, Q1 2023 · 6 Aug 2022
Latest: Earnings call, Q1 2023
Unisys Corporation
IT services & consulting · unisys.com
UIS
53NPS · 2020
20202020
Retention 95% · 2026
“We continue to excel at serving our clients, and this is highlighted by our industry-leading Net Promoter Score of 53. This NPS reflects the sentiment of clients that par…”
— Peter Altabef - Chairman and CEO, Unisys Corporation · Earnings call, Q2 2020 · 4 Aug 2020
Latest: Earnings call, Q2 2020

More companies

Number of entries in brackets.

Pattern18Thoughtworks Holding, Inc.16Wipro13ARI Network Services Inc11Cognizant11Computer Sciences Government Services Inc.9Tata Consultancy Services8Service Express5Brennan IT4Moove It4Atos3CBTS3COMPUTER SCIENCES CORP3Grid Dynamics3Infogain3SDI Presence3Stefanini3Tech Mahindra3Tungray Technologies Inc32nd Watch2Aura Consolidated Group, Inc.2Braden Business Systems2CA2Climb Global Solutions, Inc.2EPAM Systems2Exponential-e2Fractal Visuals2Fujitsu2Happiest Minds2ICS2O'Neil Digital Solutions2Proact2SideChannel2Softchoice2Tallwave2nCloud Integrators2razorblue210Pearls1ADAR IT1ADROSONIC1Alpine 4 Technologies Ltd1Ariento Inc.1Ascend Technology Group1BYIT1Brainvire1Brillio1CDW Canada1COMPUWARE CORP1Catapult Systems1Coforge1Colt Technology Services1ComTech Network Solutions1Computer Geeks1Computer One1Continuum1Convergence1Convert Digital1Coretelligent1DIS Computers1Datatrak International Inc1Digitalstream1E-DEA NETWORKS S.A.S1Empired1Escape Technology1Evolve Communications1Excelsoft Technologies1Eze Castle Integration1FA1FPT1GR8 Tech1GlobalLogic1Grey Cloak Tech Inc.1Hexaware Technologies1Higgsfield1I Trax Inc1Igate Corp1Ignite-TEK1IncQuery1Info Hold Inc1Infonet Services Corp1Infosys1Innova S de RL1Intact Technology1JMR Infotech1Jabil1JetBrains1Lifecycle Software1Longbow1MSys Technologies1Managed.com1Managedcom1Mastech Digital, Inc.1Mindcore Technologies1Mobile Computing1NTG Clarity Networks1Nepa1Network Data Systems (NDS)1North Point1Onsitego1Pavelcomm IT1Powerbridge Technologies1Proxima1Rand Group1Ricoh Australia1Rikkeisoft1SITA1Samsung / Zhilabs1Sify Technologies Limited1Softcat PLC1Spare Backup, Inc.1Svitla Systems1Synoptek1Systems & Computer Technology Corp1TIS1Tata Digital1Tech-Keys1TechBrain1Tefron Ltd1TietoEVRY Oyj1Tivit1TotalTek1Tsunami1VDS1Virtusa1Vuzion1XL.net1cpwrt Ltd1

Silent

Companies we know of in it services & consulting that have published nothing on NPS or retention.

Fortune 500 #243
Fortune 500 #432
Software Services
IT Consulting Services
IT Infrastructure Services
IT Services
IT Services
IT Services
IT Services
Software Development
Patent Licensing & IP
IT Services
Software Development
IT Solutions Provider
Software Development
Software Development
Technology Services
Software Development
Software Development
Digital Agency
IT Services & Support
Software Development
IT Services

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.