ICS
In their words
“ICS reported a Net Promoter Score of 28, reflecting strong valuation by retail and business clients.”
“ICS launched a free 100-Hour Customer Journey Service for new customers seeking to improve customer service and retention.”
NPS disclosures (1)
ICS reported a Net Promoter Score of 28, reflecting strong valuation by retail and business clients.
Retention disclosures (1)
ICS launched a free 100-Hour Customer Journey Service for new customers seeking to improve customer service and retention.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.