CBTS
cbts.com ↗In their words
“CBTS achieved an NPS of 82, placing it in the top 1% of B2B technology service providers globally.”
“CBTS achieved Net Promoter Score of 82, more than 20 points above industry benchmarks, ranking among top MSPs in CRN recognition.”
“CBTS surpassed 3,000 North American clients in 2026 with a Net Promoter Score placing the company in the top 1% of B2B.”
Disclosed NPS over time
Every Net Promoter Score CBTS has published, by date.
NPS disclosures (3)
CBTS surpassed 3,000 North American clients in 2026 with a Net Promoter Score placing the company in the top 1% of B2B.
CBTS achieved an NPS of 82, placing it in the top 1% of B2B technology service providers globally.
CBTS achieved Net Promoter Score of 82, more than 20 points above industry benchmarks, ranking among top MSPs in CRN recognition.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.