Thoughtworks Holding, Inc.
In their words
“Net dollar retention rate (2) 84% 94%. The decrease was due to the revenue drivers as discussed above.”
“The net dollar retention rate was 119% for both the trailing twelve months ended September 30, 2022”
“The net dollar retention rate increased to approximately 124% for the trailing twelve months ended June 30, 2022 from 107% for the trailing twelve months ended June 30, 2021.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Net revenue retention: 84% (trailing twelve months ended September 30, 2024) — “Net dollar retention rate … . The decrease was due to the revenue drivers as discussed above.”
Net revenue retention: 85% (TTM 2024) — “Net dollar retention rate … [for TTM ended June 30, 2024 and 2023 respectively]”
Net revenue retention: 86% (TTM 2024) — “Net dollar retention rate … [for TTM ended March 31, 2024 and 2023 respectively]”
Net revenue retention: 87% (FY2023) — “Net dollar retention rate (2) 87% ... Year Ended December … Net dollar retention rate … ”
Net revenue retention: 94% (TTM Q3 2023) — “Net dollar retention rate … ”
Net revenue retention: 100% (TTM Q2 2023) — “Net dollar retention rate … ”
Net revenue retention: 94% (TTM ended September 30, 2023) — “Net dollar retention rate … ”
Net revenue retention: 100% (TTM ended June 30, 2023) — “Net dollar retention rate … ”
Net revenue retention: 106% (TTM ended March 31, 2023) — “Net dollar retention rate … We define clients as those with spend in excess of $25,000”
Net revenue retention: 109% (FY2022) — “The net dollar retention rate was approximately 109% and 126% for the years ended December 31, 2022 and 2021, respectively.”
Net revenue retention: 119% (TTM Q3 2022) — “The net dollar retention rate was 119% for both the trailing twelve months ended September 30, 2022”
Net revenue retention: 124% (TTM June 30, 2022) — “The net dollar retention rate increased to approximately 124% for the trailing twelve months ended June 30, 2022 from 107% for the trailing twelve months ended June 30, 2021.”
Net revenue retention (recurring clients): 132% (TTM Q1 2022) — “net dollar retention ratio increased to approximately 132% for the trailing twelve months ended March 31, 2022”
Net revenue retention: 125.6% (FY2021) — “net dollar retention rate was approximately 125.6% and 102.4% for the years ended December 31, 2021 and 2020, respectively”
Net revenue retention: 143% (Q3 FY2021 (Sept 30, 2021)) — “The net dollar retention ratio was approximately 143% for the three months ended September 30, 2021 and approximately 103% for the three months ended September 30, 2020”
Net revenue retention: 127% (6M2021) — “Net dollar retention ratio was approximately 127% for the six months ended June 30, 2021 and approximately 118% for the six months ended June 30, 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.