Masergy
masergy.com ↗In their words
“Masergy earned Net Promoter Scores of 70+ for four consecutive years and maintains 99% customer retention.”
“Masergy maintains a customer retention rate of 99 percent and has earned Net Promoter Scores of 70+ for four consecutive years.”
“Masergy celebrated 20 years of success with a 70+ Net Promoter Score maintained over the past four years.”
Disclosed NPS over time
Every Net Promoter Score Masergy has published, by date.
NPS disclosures (20)
Masergy acquisition by Comcast noted Masergy's high Net Promoter Score as strategic advantage.
Masergy earned Net Promoter Scores of 70+ for four consecutive years and maintains 99% customer retention.
Masergy celebrated 20 years of success with a 70+ Net Promoter Score maintained over the past four years.
Masergy celebrated 20 years of success, maintaining a 70+ Net Promoter Score over the past four years.
Masergy won five Stevie awards for customer service and achieved a Satmetrix Net Promoter Score (independent assessment).
Masergy's Secure Hybrid Networking recognized with an industry-leading NPS of 71.
Masergy has achieved an industry-leading Net Promoter Score of 71 over a six-year track record, recognized in Gartner Magic Quadrant for Unified Communications as a Service.
Masergy recognized as a 'Strong Performer' with a six-year track record of industry-leading Net Promoter scores.
Masergy announced its 2018 Net Promoter Score as part of a fiscal year of innovation and accolades, with CEO Chris MacFarland describing NPS as a powerful gauge of customer loyalty.
Masergy reports industry-leading Net Promoter Score of 74 for its managed cloud security services.
Masergy won fourth consecutive Stevie Award, with industry-leading Net Promoter Score of 74.
Masergy recognized as a 'Visionary' in Gartner Magic Quadrant for Network Services with a six-year track record of industry-leading Net Promoter Scores, currently scoring 74 in 2017.
Masergy continuously outperforms competitors in customer satisfaction, scoring six times higher in NPS than industry averages.
Masergy achieved a Net Promoter Score of 74, outperforming the competition in software-defined networking and managed security.
Masergy Communications announced a record Net Promoter Score of 70.3, outpacing the technology industry.
Masergy achieved a world-class Net Promoter Score of 70.3, validating its customer experience approach in the technology industry.
According to their analysis, during fiscal 2010, we achieved a NPS value of 42. As a result, our named executive officers were entitled to receive 150% of their respective bonus targets payable under this bonus objective.
According to their analysis, during fiscal 2010, we achieved a NPS value of 42. As a result, our named executive officers were entitled to receive 150% of their respective bonus targets payable under this bonus objective.
According to their analysis, during fiscal 2010, we achieved a NPS value of 42. As a result, our named executive officers were entitled to receive 150% of their respective bonus targets payable under this bonus objective.
According to their analysis, during fiscal 2010, we achieved a NPS value of 42. As a result, our named executive officers were entitled to receive 150% of their respective bonus targets payable under this bonus objective.
Retention disclosures (6)
Masergy maintains a customer retention rate of 99 percent and has earned Net Promoter Scores of 70+ for four consecutive years.
Masergy CEO claims a 99% customer retention rate, attributing the performance to strong customer experience.
Masergy earned a 2018 International Business Award for customer service, enjoying a 99 percent customer retention rate and exceptional Net Promoter Score.
Masergy reported a 99 percent customer retention rate serving 1,400 enterprise clients in over 85 countries.
Churn: 1.1% (six months ended December 31, 2010) — “Average monthly churn rate … ”
Churn: 1% (Q3 2010) — “Average monthly churn rate … for three months ended September 30, 2010”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.