Tata Consultancy Services
tcs.com ↗In their words
“TCS's AI-powered platform rollout achieved a claimed 50% reduction in resolution times and improvements to Net Promoter Score.”
“TCS CX Transformer helps telecom companies improve customer satisfaction, retention, and lifetime value on Google Cloud.”
“Tata Consultancy Services leverages AI to enhance customer relationships and retention beyond transactional loyalty.”
NPS disclosures (2)
TCS's AI-powered platform rollout achieved a claimed 50% reduction in resolution times and improvements to Net Promoter Score.
TCS offers Digital Twin solution to help clients deliver efficiency and improve Net Promoter Score.
Retention disclosures (6)
TCS CX Transformer helps telecom companies improve customer satisfaction, retention, and lifetime value on Google Cloud.
Tata Consultancy Services leverages AI to enhance customer relationships and retention beyond transactional loyalty.
TCS launched 'TCS Servitization Engine' on Oracle Cloud to help clients adopt subscription-based business models and retain end customers.
TCS launches cloud-based subscription solution for media clients aimed at improving engagement and customer retention.
TCS launches a blockchain-based multi-brand customer loyalty platform designed to improve customer retention.
TCS is named a Leader in IDC MarketScape for digital transformation, with customer retention becoming a top strategic priority for utilities.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.