Unisys Corporation
unisys.com ↗In their words
“Across our segments, TCV renewal rates were strong and above 95% for the total company.”
“We continue to have very strong renewal rates, right? We talk about that in the 95 plus percent range from renewal base on the existing client base.”
“Our renewal rate remains strong at 96% year-to-date.”
Disclosed NPS over time
Every Net Promoter Score Unisys Corporation has published, by date.
NPS disclosures (8)
Unisys earned HDI recertification recognition, with praise for strong Net Promoter Score and long client tenures (average 23 years).
And I think that speaks to our really strong NPS scores and CSAT scores that our clients continue to renew with us at that clip level and then are continuing to add to those renewals.
Our recognized leadership position in the DWS market supported by our InteliServe platform, world-class delivery capabilities and NPS scores consistently and significantly above IT services’ averages positions us to achieve these goals.
…bids, the enhanced training and depth of the team and the selling motions, the qualified pipeline, and to Peter's point, our significantly higher NPS scores with happy clients, we think are all contributing factors to the increased win rate.
Our client satisfaction is high, represented by an industry-leading Net Promoter Score, and our liquidity is strong coming out of the most challenging COVID-19 quarter.” said Unisys Chairman and CEO Peter A.
We continue to excel at serving our clients, and this is highlighted by our industry-leading Net Promoter Score of 53. This NPS reflects the sentiment of clients that participated in our April 2020 client satisfaction survey.
Unisys achieved a best-in-class Net Promoter Score of 53 for IT Services companies through deployment of smart glasses in field services.
Unisys exponentially raised its Net Promoter Score through a marketing excellence programme.
Retention disclosures (9)
Retention rate: 95% (Q1 2026) — “Across our segments, TCV renewal rates were strong and above 95% for the total company.”
Retention rate: 95% (Q3 2024) — “We continue to have very strong renewal rates, right? We talk about that in the 95 plus percent range from renewal base on the existing client base.”
Retention rate: 96% (Q3 2023) — “Our renewal rate remains strong at 96% year-to-date.”
Retention rate: 95% (Q2 2023) — “we still have over a 95% renewal rate.”
Retention rate (L&S (among clients contributing >90% of L&S revenue)): 95% (Q4 2022) — “Among the clients contributing more than 90% of the L&S revenue, client retention is approximately 95%.”
Retention rate (ECS): 95% (FY 2021) — “our large client renewal rate remains above 95%”
Retention rate (ECS): 95% (Q2 2021) — “our retention rate on those clients is at 95%-plus”
Retention rate: 90% (2020) — “we've historically seen renewal rates above 90%”
Retention rate: 95% (FY2016) — “For the total company, we have a renewal rate of over 95% on contracts that come up for renewal.”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.