Wipro
wipro.com ↗In their words
“We just completed our annual customer survey and our customer scores are over 90% on customer rating and over 66% on NPS.”
“Our latest third-party annual customer satisfaction survey, clearly shows improvement in overall satisfaction scores and NPS. In fact, I would like to thank our teams who have made this possible.”
“That's reflecting in the latest customer satisfaction survey as well with our NPS expanding by 840 basis points, which is quite substantial.”
NPS disclosures (11)
Wipro NPS continues to be in the top quartile of the industry Relevance to Wipro Acquiring and retaining high-value customers is central to our business reviews, CSAT, and Net Promoter Score (NPS), and continuously use this strategy.
Our renewed focus on client centricity contributed to improved customer satisfaction and better Net Promoter Scores. We invested heavily in talent and leadership development.
Our latest third-party annual customer satisfaction survey, clearly shows improvement in overall satisfaction scores and NPS. In fact, I would like to thank our teams who have made this possible.
That's reflecting in the latest customer satisfaction survey as well with our NPS expanding by 840 basis points, which is quite substantial.
Based on the CSAT survey, for FY23 overall NPS score has improved by 527 bps from FY22. Enabling the new way customer of working experience and productivity in In FY23, we have successfully transitioned to a hybrid way of work.
…completion Build a framework of Customer Stewardship that delivers integrated value across the lifecycle Improve Net Promoter Score by 200 basis points annually Integrated value delivery for customers on digital and data backed by deep domain,…
We just completed our annual customer survey and our customer scores are over 90% on customer rating and over 66% on NPS.
Our NPS continues to improve and this year our NPS was 510 basis points higher compared to last year, and we continue to win both business and renewals from our customers as well as participate in their digital transformation and enterprise modernization.
Wipro's clients have seen an increase in Net Promoter Score and other client metrics as part of their transformational journey.
Our customer satisfaction over the last 24 months, has improved by over -- the NPS figures have improved by over 18%, our revenues and of course we ask a lot of questions in our service to our customers in terms of their intent to spend and that has…
Client mining continues to be a key focus of our strategy, our initiatives put together and our integrated services offerings and the delivery experiences delighting our customers, our net promoter score has improved by 740 basis points in FY17 over FY16.
Retention disclosures (2)
Wipro identifies customer retention as an innovation priority for banking in 2025.
Wipro Digital acquires Rational Interaction to leverage customer experience expertise and increase customer retention and sales conversion.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.