ARI Network Services Inc
In their words
“Annualized churn for the quarter was 12.2% compared to 15.6% for the same period last year.”
“On a trailing twelve month basis, churn was 15.8% for the period ending October 31, 2015, compared to 12.9% for the same period last year.”
“Churn, the measure of our recurring revenue that does not renew, decreased in the fourth quarter of Fiscal 2014 compared to the same period last year moving from 14.7% to 12.5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Churn: 12.2% (Q2 FY2017) — “Annualized churn for the quarter was 12.2% compared to 15.6% for the same period last year.”
Churn: 16.2% (TTM Q2 2016) — “On a trailing twelve month basis, churn was 16.2 % for the period ended April 30 , 2016, compared to 1 4 .5% for the same period last year.”
Churn: 15.5% (TTM Q1 2016) — “On a trailing twelve month basis, churn was 15. 5 % for the period ending January 31, 2016 , compared to 1 4 . 5 % for the same period last year.”
Churn: 15.8% (trailing twelve months ended Oct 31, 2015) — “On a trailing twelve month basis, churn was 15.8% for the period ending October 31, 2015, compared to 12.9% for the same period last year.”
Churn (Overall): 15.5% (FY2015) — “In fiscal 2015, we did experience an increase in customer churn from 12.6% in fiscal 2014 to 15.5%”
Churn: 12.5% (Q4 FY2014) — “Churn, the measure of our recurring revenue that does not renew, decreased in the fourth quarter of Fiscal 2014 compared to the same period last year moving from 14.7% to 12.5%”
Churn: 13.2% (trailing 12M ended April 2014) — “On a trailing 12 month basis, customer churn increased from 12.0% in April 2013 to 13.2% in April 2014”
Churn: 12.8% (fiscal 2013) — “In fiscal 2013 our overall rate of customer churn improved to 12.8% from 13.4% in fiscal 2012”
Churn: 14.9% (nine months ended April 30, 2012) — “we have seen a 14.9% improvement in our churn rate and a 7.8% increase in our recurring revenue”
Churn: 16% (six months ended January 31, 2012) — “As a result of these accomplishments, we have seen a 16% improvement in our churn rate”
Churn (Core catalog and Web site services): 19% (FY2011 vs FY2010) — “a 19% improvement in the customer churn rate for our core catalog and Web site services during fiscal 2011 compared to fiscal 2010”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.