Cognizant
cognizant.com ↗In their words
“Our net promoter scores reached a record high in 2025, from when I started three years ago. We expanded the breadth and depth of our partnerships across the hyperscaler and AI-native landscapes.”
“Our NPS client satisfaction scores improved to a historic high in 2024. Turning to our second strategic priority of becoming an employer of choice.”
“We're also hearing positive feedback from our customers through our project-level net promoter score, which I'm pleased to say has improved consistently since 2021 through the first half of 2024.”
NPS disclosures (11)
The Company’s net promoter score—a key indicator of client satisfaction and loyalty—reached its highest level in four years. We are also improving employee satisfaction and loyalty through our talent strategy—our trailing 12-month attrition in…
Our net promoter scores reached a record high in 2025, from when I started three years ago. We expanded the breadth and depth of our partnerships across the hyperscaler and AI-native landscapes.
And the Company continued to invest in talent and maintain employee engagement scores well above global and IT industry benchmarks, which contributed to historically high client net promoter scores.
Our NPS client satisfaction scores improved to a historic high in 2024. Turning to our second strategic priority of becoming an employer of choice.
We're also hearing positive feedback from our customers through our project-level net promoter score, which I'm pleased to say has improved consistently since 2021 through the first half of 2024.
In fact, my Net Promoter Scores with the clients is continuing to scale up every quarter since 2023. Our attrition rates have fallen significantly, the 10 percentage points we have dropped Y-o-Y this quarter.
We were also pleased to see a corresponding improvement in Cognizant’s annual client net promoter score, which hit a historic high in 2023.
As mentioned on our Q3 call, our annual client Net Promoter Score survey hit a historic high for Cognizant last year. Our empathy for clients as a part of our DNA and we believe we have become even better at listening carefully to, learning from, and…
We ran the Net Promoter Score survey this year and we have historic high scores. And there are 3 or 4 things which have come out of that.
On the client side, data from our project-level client feedback process through the first half of this year shows solid improvement over the previous period scores as well as our best net promoter score since launching this program in 2021.
In addition, given our strong customer NPS, we have often been able to provide incremental savings to clients by consolidating the work of other vendors.While these strategies may be effective in the short term, we need to significantly accelerate our…
Retention disclosures (0)
No retention figures yet.
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Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.