Verticals / Technology / Internet platforms
Internet platforms
41
Companies
with a public disclosure
9
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
U
Upwork
Internet platforms · upwork.com
60NPS · 2020
NRR 106% · 2021Retention 58% · 2018
“Our community of talented professionals receives an average project feedback rating above 90, and our clients rate Upwork with a net promoter score of above 60.”
Latest: Earnings call, Q4 2019
Angi
Internet platforms · angi.com
50NPS · 2026
NRR 100% · 2021Retention 10% · 2026
“Everybody is happy when that happens, customer NPS is plus 50 for retention and satisfaction jumps and the Pros pay us, and we make more money, and everybody is happy.”
Latest: Earnings call, Q1 2026
SO
Snap One Holdings Corp.
Internet platforms · snapone.com
55NPS · 2022
NRR 100% · 2021
“We believe our strong position with integrators is supported by our industry-leading Net Promoter Score (“NPS”) of 55 among domestic integrators who have purchased from S…”
Latest: SEC 8-K filing
Fiverr
Internet platforms · fiverr.com
67NPS · 2022
“As of December 31st 2021 our NPS per buyer is 67 and NPS for seller is 80. Our strong retention trends also reflect the macro tailwinds of how businesses are embracing th…”
Latest: Earnings call, Q4 2021
SE
Science Exchange
Internet platforms
93NPS · 2025
“Science Exchange's HappiLabs team has an outstanding Net Promoter Score of 93, reflecting service excellence and customer trust.”
Latest: 01net.it
Pinterest
Internet platforms · pinterest.com
53NPS · 2021
“Pinterest has an NPS of 53, quantifying customer perception of the company's value.”
Latest: fool.com
ST
Stock Titan
Internet platforms
92NPS · 2024
“A business development programme achieved an exceptional Net Promoter Score of 92 among participating businesses.”
Latest: stocktitan.net
A
Airtasker
Internet platforms · airtasker.com
92NPS · 2021
“Airtasker reports a 92% net promoter score driven by strong referrals after task completion.”
Latest: nett.com.au
BO
Business of Software Conference USA 2016
Internet platforms
88NPS · 2016
“Business of Software Conference USA 2016 was awarded a Net Promoter Score of 88 by attendees.”
Latest: businessofsoftware.org
More companies
Number of entries in brackets.
Bazaarvoice Inc46VeriSign, Inc.42FriendFinder Networks Inc.32Alarm.com Holdings, Inc.27Naspers Ltd19Spark Networks PLC18Web.com Group, Inc.16ironSource Ltd14Sea Limited5Yelp5KANZHUN LIMITED4LinkedIn4NameSilo Technologies Corp.4Nextdoor4Trustpilot4Adeia Inc.3Autohome Inc.2JOYY, Inc. Sponsored ADR Class A2Ookla2Pax82Bambuser1ChinaNet Online Holdings, Inc.1Cốc Cốc1Exchange.ART1FreeUp1IndiaMART1MaRS Discovery District1Radix1Starship Technologies1TADA Network1Viant Technology Inc.1WiMi Hologram Cloud Inc.1
Silent
Companies we know of in internet platforms that have published nothing on NPS or retention.
OL
Internet Browser Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.