Fiverr
fiverr.com ↗In their words
“As of December 31st 2021 our NPS per buyer is 67 and NPS for seller is 80. Our strong retention trends also reflect the macro tailwinds of how businesses are embracing the freelancer resource and increasing the adoption.”
“Brand awareness for Fiverr is high, and so is our NPS score. This gives us great strengths upon which to build, and we need to continue to build our platform as a top-of-mind choice for our buyers when they have a need.”
“Fiverr noted for high Net Promoter Scores with both freelancing services and clients.”
NPS disclosures (5)
Brand awareness for Fiverr is high, and so is our NPS score. This gives us great strengths upon which to build, and we need to continue to build our platform as a top-of-mind choice for our buyers when they have a need.
As of December 31st 2021 our NPS per buyer is 67 and NPS for seller is 80. Our strong retention trends also reflect the macro tailwinds of how businesses are embracing the freelancer resource and increasing the adoption.
Fiverr noted for high Net Promoter Scores with both freelancing services and clients.
Fiverr reports NPS of 67 for buyers and 79 for sellers on its gig economy marketplace.
Fiverr's net promoter scores for buyers and sellers are 67 and 78, respectively, both considered exceptional.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.