Spark Networks PLC
In their words
“For the year ended December 31, 2006, monthly subscriber churn for the Web sites in our Other Businesses segment decreased to 26.7% compared to 27.0% for the same period in 2005.”
“For the year ended December 31, 2006, monthly subscriber churn for AmericanSingles decreased to 32.4%, compared to 37.8% for the same period in 2005.”
“For the year ended December 31, 2006, the monthly subscriber churn for (1) the JDate segment was 25.5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Churn (Other Businesses): 26.7% (FY2006) — “For the year ended December 31, 2006, monthly subscriber churn for the Web sites in our Other Businesses segment decreased to 26.7% compared to 27.0% for the same period in 2005.”
Churn (AmericanSingles): 32.4% (FY2006) — “For the year ended December 31, 2006, monthly subscriber churn for AmericanSingles decreased to 32.4%, compared to 37.8% for the same period in 2005.”
Churn (JDate): 25.5% (FY2006) — “For the year ended December 31, 2006, the monthly subscriber churn for (1) the JDate segment was 25.5%”
Churn (Other Businesses): 25.6% (FY2005) — “For the years ended December 31, 2005...the Web sites in our Other Businesses segment was 25.6%”
Churn (AmericanSingles): 36.3% (FY2005) — “For the years ended December 31, 2005...monthly subscriber churn for (2) the AmericanSingles segment was 36.3%”
Churn (JDate): 25.9% (FY2005) — “For the years ended December 31, 2005, the monthly subscriber churn for (1) the JDate segment was 25.9%”
Churn (Other Businesses): 24.3% (9M 2005) — “Monthly subscriber churn for the Web sites in our Other Businesses segment decreased to 24.3%, compared with 25.4%”
Churn (AmericanSingles): 36.7% (9M 2005) — “Monthly subscriber churn for AmericanSingles increased to 36.7%, compared to 35.4% for the same period in 2004”
Churn (JDate): 26.2% (9M 2005) — “For the nine months ended September 30, 2005, monthly subscriber churn for JDate increased slightly to 26.2%, compared to 25.7%”
Churn (Other Businesses): 31.2% (Q3 2005) — “(3) the Web sites in our Other Businesses segment was 31.2% and 28.6%, respectively”
Churn (AmericanSingles): 34.8% (Q3 2005) — “(2) the AmericanSingles segment was 34.8% and 36.7%, respectively”
Churn (JDate): 25.2% (Q3 2005) — “For the quarters ended September 30, 2005 and 2004, the monthly subscriber churn for (1) the JDate segment was 25.2% and 26.0%, respectively”
Churn (Other Businesses): 18.6% (Q2 2005) — “(3) the Web sites in our Other Businesses segment was 18.6% and 17.9%, respectively”
Churn (AmericanSingles): 37.8% (Q2 2005) — “(2) the AmericanSingles segment was 37.8% and 35.6%, respectively”
Churn (JDate): 26.5% (Q2 2005) — “For the quarters ended June 30, 2005 and 2004, the monthly subscriber churn for (1) the JDate segment was 26.5% and 25.8%, respectively”
Churn (Other Businesses): 23.6% (H1 2005, monthly) — “monthly subscriber churn for the Web sites in our Other Businesses segment decreased to 23.6%”
Churn (AmericanSingles): 36.8% (H1 2005, monthly) — “For the six months ended June 30, 2005, monthly subscriber churn for AmericanSingles increased to 36.8%”
Churn (JDate): 26.2% (H1 2005, monthly) — “For the six months ended June 30, 2005, monthly subscriber churn for JDate increased slightly to 26.2%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.