Trustpilot
trustpilot.com ↗In their words
“Trustpilot Group reported last-12-month gross dollar retention of 87% in H1 earnings.”
“Trustpilot VP explains how customer reviews tie back to retention and provides health checks.”
“Trustpilot partners with Magento Commerce to help merchants drive customer retention and growth through online reviews integration.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Trustpilot Group reported last-12-month gross dollar retention of 87% in H1 earnings.
Trustpilot's net dollar retention slipped to 101% from 103% in H1 2026.
Trustpilot VP explains how customer reviews tie back to retention and provides health checks.
Trustpilot partners with Magento Commerce to help merchants drive customer retention and growth through online reviews integration.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.