Web.com Group, Inc.
web.com ↗In their words
“Trailing twelve month customer retention rate was 85.5% for the first quarter of 2018”
“Web.com's trailing twelve month customer retention rate was 84.5% for the fourth quarter of 2017”
“Web.com's trailing twelve month customer retention rate was 84.4% for the second quarter of 2017”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Retention rate: 86.1% (Q2 2018) — “rolling twelve month retention rate as of June 30, 2018 increased to 86.1% compared to 84.4%”
Retention rate: 85.5% (Q1 2018) — “trailing twelve month customer retention rate was 85.5% for the first quarter of 2018”
Retention rate: 84.5% (Q4 2017) — “Web.com's trailing twelve month customer retention rate was 84.5% for the fourth quarter of 2017”
Retention rate: 84.4% (Q2 2017) — “Web.com's trailing twelve month customer retention rate was 84.4% for the second quarter of 2017”
Retention rate: 84.9% (Q1 2017) — “Web.com's trailing twelve month customer retention rate was 84.9% for the first quarter of 2017”
Retention rate: 85.4% (Q4 2016) — “Web.com's trailing twelve month customer retention rate was 85.4% for the fourth quarter of 2016”
Retention rate: 86% (Q3 2016) — “Web.com's trailing twelve month customer retention rate was 86.0% for the third quarter of 2016.”
Retention rate: 86.5% (Q2 2016) — “Web.com's trailing twelve month customer retention rate was 86.5% for the second quarter of 2016.”
Retention rate: 87.1% (Q1 2016) — “Web.com's trailing twelve month customer retention rate was 87.1% for the first quarter of 2016.”
Retention rate: 87.5% (Q4 2015) — “87.5% LTM customer retention rate”
Retention rate: 87.6% (Q3 2015 (trailing twelve month)) — “Web.com's trailing twelve month customer retention rate was 87.6% for the third quarter of 2015”
Retention rate: 87.7% (Q2 2015 (trailing twelve month)) — “Web.com's trailing twelve month customer retention rate was 87.7% for the second quarter of 2015”
Retention rate: 81% — “High renewal rates evidenced by 81% of customers with greater than 5 years tenure”
Churn (Web.com): 1.7% (LTM 2Q'11) — “Average monthly churn rate 1.7% [LTM 2Q'11], down from 2.4% [LTM 1Q'11]”
Churn (Network Solutions): 0.7% (2010) — “Average Monthly Customer Churn Rate 0.7% [2010], down from 0.8% [2009]”
Churn: 1.7% (Q3 2010) — “The average monthly turnover decreased to 1.7% during the three months ended September 30, 2010 from 3.4% during the three months ended September 30, 2009 due to the lower churn rate associated with the Register.com LP customers.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.