Ookla
ookla.com ↗In their words
“Ookla discusses data-driven strategies to prevent churn and improve customer loyalty.”
“Consumer sentiment towards 5G measured via Net Promoter Score is positive but declining according to Ookla.”
NPS disclosures (1)
Consumer sentiment towards 5G measured via Net Promoter Score is positive but declining according to Ookla.
Retention disclosures (1)
Ookla discusses data-driven strategies to prevent churn and improve customer loyalty.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.