Naspers Ltd
naspers.com ↗In their words
“For the year ended March 31, 2005, UBC's average monthly net churn was approximately 1.37%, as compared to 1.5% for fiscal 2004.”
“During fiscal 2004, NetMed experienced an average monthly net churn of approximately 1.08% on its total subscriber base in Greece, a deterioration from 0.45% during fiscal 2004.”
“Churn (MultiChoice Africa Sub-Saharan, digital subscriber base, monthly): 1.65% (FY2005) — “During fiscal 2005, its Sub-Saharan African operations experienced an average monthly net churn of approximately 6.67% on the analog subscriber base and approximately 1.65% on the digital subscriber base”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Churn (UBC Thailand, monthly): 1.37% (FY2005) — “For the year ended March 31, 2005, UBC's average monthly net churn was approximately 1.37%, as compared to 1.5% for fiscal 2004.”
Churn (NetMed Cyprus, monthly): 0.82% (FY2005) — “The equivalent churn rate for Cyprus was 0.82% in fiscal year 2005 compared with 0.30% for fiscal year 2004”
Churn (NetMed Greece, monthly): 1.08% (FY2005) — “During fiscal 2004, NetMed experienced an average monthly net churn of approximately 1.08% on its total subscriber base in Greece, a deterioration from 0.45% during fiscal 2004.”
Churn (MultiChoice Africa Sub-Saharan, digital subscriber base, monthly): 1.65% (FY2005) — “During fiscal 2005, its Sub-Saharan African operations experienced an average monthly net churn of approximately 6.67% on the analog subscriber base and approximately 1.65% on the digital subscriber base”
Churn (MultiChoice Africa Sub-Saharan, analog subscriber base, monthly): 6.67% (FY2005) — “During fiscal 2005, its Sub-Saharan African operations experienced an average monthly net churn of approximately 6.67% on the analog subscriber base and approximately 1.65% on the digital subscriber base”
Churn (MultiChoice South Africa, digital subscriber base, monthly): 0.96% (FY2005) — “During the year ended March 31, 2005, MultiChoice South Africa experienced an average monthly net churn of approximately 2.02% on its analog subscriber base and 0.96% on its digital subscriber base.”
Churn (MultiChoice South Africa, analog subscriber base, monthly): 2.02% (FY2005) — “During the year ended March 31, 2005, MultiChoice South Africa experienced an average monthly net churn of approximately 2.02% on its analog subscriber base and 0.96% on its digital subscriber base.”
Churn (UBC Thailand): 1.5% (FY2004, monthly) — “UBC's average monthly net churn was approximately 1.5%, as compared to 1.1% for fiscal 2003”
Churn (NetMed Cyprus): 0.3% (FY2004, monthly) — “churn rate for Cyprus was 0.30%”
Churn (NetMed Greece): 0.45% (FY2004, monthly) — “NetMed experienced an average monthly net churn of approximately 0.45% on its total subscriber base in Greece”
Churn (MultiChoice Africa Sub-Saharan (digital)): 1.52% (FY2004, monthly) — “approximately 1.52% on the digital subscriber base”
Churn (MultiChoice Africa Sub-Saharan (analog)): 5.1% (FY2004, monthly) — “experienced an average monthly net churn of approximately 5.1% on the analog subscriber base”
Churn (MultiChoice South Africa (digital)): 0.79% (FY2004, monthly) — “average monthly net churn of approximately 0.79% on its digital subscriber base”
Churn (MultiChoice South Africa (analog)): 1.26% (FY2004, monthly) — “MultiChoice South Africa experienced an average monthly net churn of approximately 1.26% on its analog subscriber base”
Churn (NetMed Greece): 1.47% (FY2003, monthly) — “NetMed experienced an average monthly net churn of approximately 1.47% on its total subscriber base”
Churn (MultiChoice Sub-Saharan digital): 1.41% (FY2003, monthly) — “approximately 1.41% on the digital subscriber base, as compared to average monthly net churn of approximately 1.4% on the analog subscriber base and approximately 1.08% on the digital subscriber base for the 2002 fiscal year”
Churn (MultiChoice Sub-Saharan analog): 2.8% (FY2003, monthly) — “average monthly net churn of approximately 2.8% on the analog subscriber base”
Churn (MultiChoice South Africa digital): 0.76% (FY2003, monthly) — “0.76% on its digital subscriber base. This compares to an average monthly net churn of approximately 1.7% on its analog subscriber base and 0.95% on its digital subscriber base during 2002”
Churn (MultiChoice South Africa analog): 2.4% (FY2003, monthly) — “average monthly net churn of approximately 2.4% on its analog subscriber base”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.