Yelp
yelp.com ↗In their words
“Retention rate for non-term advertiser budgets increased by 13% year-over-year in 2020 and ended the year up approximately 25% year-over-year”
“Yelp has a dedicated customer success team focused on customer retention for business owners.”
“Yelp discusses removing friction from customer experience to improve retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Yelp has a dedicated customer success team focused on customer retention for business owners.
Yelp discusses removing friction from customer experience to improve retention.
Retention rate (non-term advertiser budgets): 125% (Q3-Q4 2020) — “retention rate for non-term advertiser budgets increased by 13% year-over-year in 2020 and ended the year up approximately 25% year-over-year”
Yelp reported continued improvements in Local customer retention through February.
Yelp reported continued improvements in Local customer retention through Q1.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.