ironSource Ltd
In their words
“Dollar-based net expansion rate of 142%, as customers continue to grow using our platform”
“Gross revenue retention (customers who generated >$100K revenue over trailing 12 months): 98% (December 31, 2021) — “98% GROSS RETENTION”
“Dollar-based net expansion rate of 153%, as ironSource has become the gateway to the App Economy”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
Gross revenue retention (customers who generated >$100K revenue over trailing 12 months): 99% (June 30, 2022) — “99% gross retention rate as of both June 30, 2021 and 2022”
Net revenue retention: 142% (Q2 2022) — “Dollar-based net expansion rate of 142%, as customers continue to grow using our platform”
Gross revenue retention (customers who generated >$100K revenue over trailing 12 months): 98% (December 31, 2021) — “98% GROSS RETENTION”
Net revenue retention: 153% (Q1 2022) — “Dollar-based net expansion rate of 153%, as ironSource has become the gateway to the App Economy”
Net revenue retention (all customers): 154% (Q4 2021 (trailing 12-month)) — “we had a dollar-based net expansion rate of 154% across all customers over the trailing 12-month period”
Gross revenue retention (customers over $100k revenue): 98% (Q4 2021 (trailing 12-month)) — “had a gross retention rate of 98% for our customers who generated over $100,000 revenue over the trailing 12-month period”
Net revenue retention: 154% (Q4 2021) — “Dollar-based net expansion rate of 154% for Q4”
Retention rate (customers contributing >$100k): 95% (Q3 2021) — “332 customers each contributing more than $100,000 of revenue in the trailing 12 months representing 95% of total revenue”
Net revenue retention: 170% (Q3 2021) — “Dollar-based net expansion rate of 170%, compared to an average of 157% for the last 10 quarters.”
Retention rate (customers contributing >$100k): 99% (Q2 2021) — “gross retention rate of 99% for our customers who generated over $100,000 revenue over the trailing 12-month period”
Net revenue retention: 181% (Q2 2021) — “Dollar-based net expansion rate of 181%, compared to an average of 154% for the last 10 quarters”
Net revenue retention (all customers): 176% (trailing 12-month period ended March 31, 2021) — “we had a dollar-based net expansion rate of 176% across all customers over the trailing 12-month period”
Gross revenue retention (customers who generated over $100,000 revenue): 99% (trailing 12-month period ended March 31, 2021) — “had a gross retention rate of 99% for our customers who generated over $100,000 revenue over the trailing 12-month period”
…ironSource demonstrates high dollar-based net expansion rate and gross customer retention rate through platform expansion.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.