Verticals / Travel, hospitality & leisure / Travel agents & booking
Travel agents & booking
83
Companies
with a public disclosure
38
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
MYT Netherlands Parent B.V.
Travel agents & booking · luxexperience.com
60NPS · 2026
20252026
“LuxExperience reported Net Promoter Score of 59.7 in Q4 FY2026, impacted by warehouse shipping backlogs.”
Latest: news.alphastreet.com
Despegar.com, Corp.
Travel agents & booking · despegar.com
71NPS · 2025
20192025
“As of December 31, 2024, our post trip net promoter score (NPS), which is a customer loyalty and satisfaction measurement, was 70.9%. We are committed to continuous innov…”
Latest: SEC 20-F annual report
Inspired Entertainment, Inc.
Travel agents & booking · inspirato.com
70NPS · 2025
20232025
“We're building on an industry leading Net Promoter Score of over 70 in 2024, a testament to the trust and satisfaction we've already earned.”
Latest: Earnings call, Q1 2025
Intrepid Travel
Travel agents & booking · intrepidtravel.com
83NPS · 2026
20252026
“Intrepid Travel achieved a Net Promoter Score of 83, the highest in its 37-year history, in its 2025 Integrated Annual Report.”
Latest: ittn.ie
Saga
Travel agents & booking · saga.co.uk
82NPS · 2026
20212026
“Saga reported strong cruise interim performance with a transactional NPS of 82 and repeat booking rate of 68%.”
Latest: cruiseindustrynews.com

Airbnb
Travel agents & booking · airbnb.com
60NPS · 2022
“Our NPS for AirCover for a host is over 60. And this is after something happened to your home.”
Latest: Earnings call, Q3 2022
E
Expedia
Travel agents & booking · expedia.com
70NPS · 2017
“And when we look at our Net Promoter Score for HomeAway users and people who experience alternative accommodations is superb. It is over 70.”
Latest: Earnings call, Q2 2017
Liberty
Travel agents & booking · tripadvisor.com
89NPS · 2026
“Liberty Group's Broker Net Promoter Score increased to 89 in FY26.”
Latest: kalkine.com.au
eDreams ODIGEO
Travel agents & booking · edreams.com
62NPS · 2026
20262026
“EDreams ODIGEO expands Prime in South Africa; South African subscribers delivered Net Promoter Score of 62, indicating high customer satisfaction.”
Latest: africabusinesscommunities.com
II
IAC Inc.
Travel agents & booking · iac.com
50NPS · 2023
NRR 139% · 2021
“And you can see that same thing on the next item, which is the Net Promoter Score greater than 50. You don't see Net Promoter Score is greater than 50.”
Latest: Earnings call, Q4 2022
AG
AMBASSADORS GROUP INC
Travel agents & booking · ambassadorgroup.com
74NPS · 2014
20112014
“Our product remains strong with real value to our customers, and our net promoter score from our post-summer 2014 survey was 74. However, our product positioning and mark…”
Latest: SEC 8-K filing
G Adventures
Travel agents & booking · gadventures.com
90NPS · 2026
20252026
“G Adventures' Polar expedition ship achieved NPS of 90 after completing Antarctica season.”
Latest: sellingtravel.co.uk
More companies
Number of entries in brackets.
XO Group Inc.24MakeMyTrip11Trip.com Group Limited11Yatra Online Inc11Flexi Group Holdings Ltd6Thomas Cook6Vivid Seats5Avoya Travel3EaseMyTrip3Flight Centre3ixigo3Booking Holdings2CWT2Cleartrip2Ctrip.com2On the Beach2Plum Guide2TravelTriangle230 Sundays1ADS (Advance)1ATPI Hong Kong1Arrivia1Awaze1Contiki1Corporate Travel Management1Corsican Places1EconomyBookings.com1Engine1Executive Travel1Explore1FCM1Gametime1Goibibo1Holiwise1ITL World1Inside Travel Group1Insight Vacations1Kiwi.com1Love's1Loveholidays1Luxury Escapes1MyFlightSearch1Northstar Travel Group1Oojo1Peter Sommer Travels1Points.com1Reservations.com1Riviera1SATTE 20251Shohoz1Southern Discoveries1Starbucks / Marriott Bonvoy1StubHub1Tildei1Tourism Business1TravelLocal1Travelier1Travellers Choice1Traveloka1Travelport1Travelsphere; Just You1Travelzoo1Trevolution Group1Tripadeal1Trivago1VacationVIP1VegasWINNERS1Via.com1Vista Global1WanderJaunt1justfly.com1
Silent
Companies we know of in travel agents & booking that have published nothing on NPS or retention.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.