NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Travel, hospitality & leisure  /  Travel agents & booking

Travel agents & booking

83
Companies
with a public disclosure
38
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
3
Silent
known companies, nothing published

Lighthouse companies

MYT Netherlands Parent B.V.
Travel agents & booking · luxexperience.com
LUXE33 NPS disclosures
60NPS · 2026
20252026
“LuxExperience reported Net Promoter Score of 59.7 in Q4 FY2026, impacted by warehouse shipping backlogs.”
— reported by news.alphastreet.com · 18 Sep 2026
Latest: news.alphastreet.com
Despegar.com, Corp.
Travel agents & booking · despegar.com
16 NPS disclosures
71NPS · 2025
20192025
“As of December 31, 2024, our post trip net promoter score (NPS), which is a customer loyalty and satisfaction measurement, was 70.9%. We are committed to continuous innov…”
— Despegar.com, Corp. · SEC 20-F annual report · filed 30 Apr 2025
Latest: SEC 20-F annual report
Inspired Entertainment, Inc.
Travel agents & booking · inspirato.com
8 NPS disclosures
70NPS · 2025
20232025
“We're building on an industry leading Net Promoter Score of over 70 in 2024, a testament to the trust and satisfaction we've already earned.”
— Payam Zamani, Chairman and Chief Executive Officer, Inspired Entertainment, Inc. · Earnings call, Q1 2025 · 9 May 2025
Latest: Earnings call, Q1 2025
Intrepid Travel
Travel agents & booking · intrepidtravel.com
5 NPS disclosures
83NPS · 2026
20252026
“Intrepid Travel achieved a Net Promoter Score of 83, the highest in its 37-year history, in its 2025 Integrated Annual Report.”
— reported by ittn.ie · 19 Mar 2026
Latest: ittn.ie
Saga
Travel agents & booking · saga.co.uk
4 NPS disclosures
82NPS · 2026
20212026
“Saga reported strong cruise interim performance with a transactional NPS of 82 and repeat booking rate of 68%.”
— reported by cruiseindustrynews.com · 30 Sep 2026
Latest: cruiseindustrynews.com
Airbnb
Travel agents & booking · airbnb.com
Fortune 500 #334ABNB
60NPS · 2022
“Our NPS for AirCover for a host is over 60. And this is after something happened to your home.”
— Brian Chesky, Co-Founder and CEO, Airbnb · Earnings call, Q3 2022 · 1 Nov 2022
Latest: Earnings call, Q3 2022
Expedia
Travel agents & booking · expedia.com
Fortune 500 #284EXPE
70NPS · 2017
“And when we look at our Net Promoter Score for HomeAway users and people who experience alternative accommodations is superb. It is over 70.”
— Dara Khosrowshahi, CEO and President, Expedia · Earnings call, Q2 2017 · 27 Jul 2017
Latest: Earnings call, Q2 2017
Liberty
Travel agents & booking · tripadvisor.com
TRIP
89NPS · 2026
“Liberty Group's Broker Net Promoter Score increased to 89 in FY26.”
— reported by kalkine.com.au · 30 Sep 2026
Latest: kalkine.com.au
eDreams ODIGEO
Travel agents & booking · edreams.com
62NPS · 2026
20262026
“EDreams ODIGEO expands Prime in South Africa; South African subscribers delivered Net Promoter Score of 62, indicating high customer satisfaction.”
— reported by africabusinesscommunities.com · 13 Apr 2026
Latest: africabusinesscommunities.com
IAC Inc.
Travel agents & booking · iac.com
PPLI
50NPS · 2023
NRR 139% · 2021
“And you can see that same thing on the next item, which is the Net Promoter Score greater than 50. You don't see Net Promoter Score is greater than 50.”
— Joseph Levin, CEO of IAC and CEO and Chairman of Angi Inc., IAC Inc. · Earnings call, Q4 2022 · 14 Feb 2023
Latest: Earnings call, Q4 2022
AMBASSADORS GROUP INC
Travel agents & booking · ambassadorgroup.com
3 NPS disclosures
74NPS · 2014
20112014
“Our product remains strong with real value to our customers, and our net promoter score from our post-summer 2014 survey was 74. However, our product positioning and mark…”
— AMBASSADORS GROUP INC · SEC 8-K filing · filed 5 Nov 2014
Latest: SEC 8-K filing
G Adventures
Travel agents & booking · gadventures.com
90NPS · 2026
20252026
“G Adventures' Polar expedition ship achieved NPS of 90 after completing Antarctica season.”
— reported by sellingtravel.co.uk · 6 May 2026
Latest: sellingtravel.co.uk

More companies

Number of entries in brackets.

Silent

Companies we know of in travel agents & booking that have published nothing on NPS or retention.

Travel & Tourism
Travel Booking Platform
Aviation Services

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.