Vivid Seats
vividseats.com ↗In their words
“In fact, our latest NPS data shows that an unbiased panel of consumers is substantially more likely to recommend Vivid Seats than any other scaled ticketing marketplaces.”
“And so I think you see that difference certainly reflect in the seller sentiment on the NPS side. As you look on to the fan side of the equation, I think all the things we've been investing in for the past 2 to 3 years are truly coming to light and…”
“Some of the highest Net Promoter Scores in the industry.”
NPS disclosures (5)
…some of the highest Net Promoter Scores in the industry.
In fact, our latest NPS data shows that an unbiased panel of consumers is substantially more likely to recommend Vivid Seats than any other scaled ticketing marketplaces.
Vivid Seats earned recognition from Newsweek for having some of the highest Net Promoter Scores in the industry.
Vivid Seats has achieved some of the industry's highest Net Promoter Scores through products and customer service.
And so I think you see that difference certainly reflect in the seller sentiment on the NPS side. As you look on to the fan side of the equation, I think all the things we've been investing in for the past 2 to 3 years are truly coming to light and…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.