NPS Intelligence (beta)

We've always said with Turo awareness in testing the product in many ways is the biggest challenge, repeat rate, NPS reviews are excellent.

Homeowner NPS is double-digits better when they choose the pro than when they're auto-matched and pros win the lead 60% more often when they're chosen than when they're auto-matched.

Homeowner NPS year-over-year is up by almost 60% in this last quarter. So those are big markers and a tribute to what's been accomplished to drive the long-term experience and growth of the business.

And you can see that same thing on the next item, which is the Net Promoter Score greater than 50. You don't see Net Promoter Score is greater than 50.

So the early read on those is the NPS is really strong both for customers for homeowners and for our pros. And we're seeing significant pro engagement, significant customer engagement.

So the thing we're focused on right now is really just the Net Promoter Scores, the Customer Satisfaction Scores and we're trying to roll out the service while keeping that sort of insanely high.

And we do measure net promoter score. We do track satisfaction on both a customer and a service professional basis both have been moving in a positive direction.

The Net Promoter Scores are off the charts positive for us in our Instant Connect and Instant Book product. And that's from the consumer perspective.

Net revenue retention (top 25 advertisers at Dotdash): 139% (2019-2021) — “top 25 advertisers those same 25 names are spending 139% in 2021 of what they were spending in 2019”