Thomas Cook
thomascook.com ↗In their words
“Thomas Cook's net promoter score rose by five points in 2018, reflecting customer trust in its digital presence.”
“Thomas Cook's customer Net Promoter Score improved by five points in 2018, measured through customer satisfaction metrics.”
“Thomas Cook receives best net promoter scores in areas where it provides best customer service.”
NPS disclosures (6)
Thomas Cook's net promoter score rose by five points in 2018, reflecting customer trust in its digital presence.
Thomas Cook's customer Net Promoter Score improved by five points in 2018, measured through customer satisfaction metrics.
Thomas Cook receives best net promoter scores in areas where it provides best customer service.
Analyst Numis noted Thomas Cook's material improvement in NPS of +9 percentage points over three years.
Thomas Cook reports higher customer satisfaction with its net promoter score up seven points year-on-year in the three months to recent quarter.
Thomas Cook's focus on quality and service led to a four-point increase in Net Promoter Score across all operations.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.