NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Travel, hospitality & leisure  /  Avoya Travel
—
Latest disclosed NPS
no score published
2
NPS entries
0 with a number
2019–21
Years covered
3 entries in all

In their words

“Avoya Travel retains over 97% of million-dollar producers through the pandemic period.”
— reported by seatrade-cruise.com · 4 Sep 2021 · NI-1D0975D
“Avoya was honored as a Better Business Bureau Ethics Award finalist, with elevated Net Promoter Scores in support surveys.”
— reported by travelpulse.com · 28 Jul 2021 · NI-FB10449
“Avoya Travel tracks and shares Net Promoter Scores for each agent and supplier as customer service focus.”
— reported by travelmarketreport.com · 16 Jul 2019 · NI-6029DED

NPS disclosures (2)

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28 Jul 2021
NPSProgram

Avoya was honored as a Better Business Bureau Ethics Award finalist, with elevated Net Promoter Scores in support surveys.

— reported by travelpulse.com · 28 Jul 2021 · NI-FB10449
travelpulse.com ↗
16 Jul 2019
NPSProgram

Avoya Travel tracks and shares Net Promoter Scores for each agent and supplier as customer service focus.

— reported by travelmarketreport.com · 16 Jul 2019 · NI-6029DED
travelmarketreport.com ↗

Retention disclosures (1)

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4 Sep 2021
Retention97%

Avoya Travel retains over 97% of million-dollar producers through the pandemic period.

— reported by seatrade-cruise.com · 4 Sep 2021 · NI-1D0975D
seatrade-cruise.com ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.