On the Beach
onthebeach.co.uk ↗In their words
“On the Beach reported an NPS of +19% among customers with perks, who are also more likely to rebook.”
“On the Beach increased its Net Promoter Score alongside platform expansion from 9,000 to 23,000 hotel properties and addition of 19 airlines.”
NPS disclosures (2)
On the Beach increased its Net Promoter Score alongside platform expansion from 9,000 to 23,000 hotel properties and addition of 19 airlines.
On the Beach reported an NPS of +19% among customers with perks, who are also more likely to rebook.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.