Flight Centre
flightcentre.com ↗In their words
“Flight Centre boosted customer retention across corporate brands through a Qualtrics-based voice of customer program.”
“Flight Centre partners with Qualtrics to improve customer retention and boost travel consultant productivity.”
“Flight Centre reports gaining global market share through high customer retention rates.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Flight Centre boosted customer retention across corporate brands through a Qualtrics-based voice of customer program.
Flight Centre partners with Qualtrics to improve customer retention and boost travel consultant productivity.
Flight Centre reports gaining global market share through high customer retention rates.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.