Verticals / Business services / Facilities, security & waste
Facilities, security & waste
106
Companies
with a public disclosure
23
Gave a number
a disclosed NPS
71
Median latest NPS
last 3 years
14
Silent
known companies, nothing published
Lighthouse companies
RI
Rentokil Initial
Facilities, security & waste · rentokil-initial.com
44NPS · 2026
Retention 80.7% · 2026
“Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase of 2.2 points on last year.”
Latest: rentokil-initial.com
Iron Mountain Incorporated
Facilities, security & waste · ironmountain.com
57NPS · 2026
Retention 93.4% · 2026Churn 2% · 2026
“IMDC Net Promoter Score of 56.9”
Latest: ironmountain.com
Mitie
Facilities, security & waste · mitie.com
63NPS · 2025
“Mitie posted a Net Promoter Score of +63 points in the first year of its facilities transformation plan, alongside £25m in cost savings.”
Latest: fmj.co.uk
EA
Easterly Acquisition Corp.
Facilities, security & waste
65NPS · 2016
“Sungevity’s strong focus on customer satisfaction has resulted in an average net promoter score of 65 over the period from March 2011 to June 2016, which Sungevity believ…”
Latest: SEC S-4/A
A
Atlas
Facilities, security & waste
23NPS · 2024
“Atlas establishes a new benchmark Net Promoter Score of 23 across the group.”
Latest: fmj.co.uk
Brinks Home
Facilities, security & waste · brinkshome.com
55NPS · 2026
“Brinks Home reported a Net Promoter Score of 55 and is investing in AI-powered customer service including a virtual agent.”
Latest: securitysystemsnews.com
RH
RSC Holdings Inc.
Facilities, security & waste
68NPS · 2010
“Virtually every measure critical to customers was at an all time high, such as 99% on-time delivery of equipment, 99% current on manufacturers’ suggested preventive maint…”
Latest: SEC 8-K filing
Groundworks
Facilities, security & waste · groundworks.com
82NPS · 2026
“Groundworks earned an industry-leading Net Promoter Score of 82.4 and won a 2026 Stevie Award for Growth.”
Latest: businesswire.com
Berkheimer
Facilities, security & waste · berkheimer.com
71NPS · 2025
“Berkheimer secured top customer service tier status with a Net Promoter Score of +71, demonstrating its tech-forward tax collection and administration leadership.”
Latest: finance.yahoo.com
CL
Crane Landscape Management
Facilities, security & waste
90NPS · 2026
“Crane Landscape Management achieves an NPS of 90, attributed to consistent quality, service, and product selection.”
Latest: landscapemanagement.net
A
Ahola
Facilities, security & waste
72NPS · 2025
“Ahola achieved a Net Promoter Score of 72, recognized in the 2025 Family Business Achievement Awards.”
Latest: sbnonline.com
BP
BugBros Pest Control
Facilities, security & waste
97NPS · 2026
“BugBros Pest Control ranked #1 small employer with Net Promoter Score of 97 and perfect 5-star rating across 3,000+ reviews.”
Latest: desmoinesregister.com
More companies
Number of entries in brackets.
Servicemaster Co298Republic Services48ADT Inc.44Waste Management, Inc.39BrightView19Cintas12Rollins, Inc.10UniFirst9Waste Connections, Inc.7Advanced Disposal Services, Inc.6Stericycle6ABM Industries Incorporated5ImageFIRST5Junk King5MM Maids L.L.C.4Merry Maids Limited Partnership4TruGreen LandCare4Activant Solutions Holdings Inc.3Brinks3Interface Security Systems Holdings Inc3Securus3Ambipar Emergency Response2Benjamin Franklin2HomeServe2Lassila & Tikanoja2Monitronics2NaturZone Pest Control2OpenWorks2Reconomy2Securitas2Tully Williams2Usherwood Office Technology21-800-GOT-JUNK?1A.J. Perri1AA Garage Door Services1Alert 3601Aptive1Arrow Exterminators1Blasy Electric1Casella Waste Systems, Inc.1Doyle Security1Duskin1Electric Guard Dog, LLC1Facilities by ADF1FreshLime1G4S Botswana1GFL Environmental Inc.1Garda World Security Corporation1Gering Valley Plumbing1Handyman Connection1HappyNest1Hawx Pest Control1Holder's and Wil-Kil1Home Cleaning NYC1ISS1ISS Restoration1Indiana Alarm1Intelligent Protection Management Corp.1JDog Carpet Cleaning1Jengo Facilities LLC1Johnson Service1Kings III1LOUD Security1Lake Norman Lawn Systems1Lakeland Fire + Safety1Lawn Pride1Metropolis Security Systems1Mosquito Joe1NaturaLawn of America Inc.1Office Pride (Winkles franchise)1Paul Davis1Per Mar Security Services1Pest SOS1Pipe Wrench Plumbing1Quality Uptime Services1Quest Resource Holding Corporation1RJS Pest Management Specialists1Renew Crew1SMS (FalconPoint Partners acquisition)1SafeStreets USA1ServiceMaster / Terminix Residential1ServiceMaster Restore1SmartAC.com1The RMR Group Inc.1The Service Fort1Trash Butler1TruBlue1Truly Lawn1Ventia Services Group1Washmen1Wates FM1Whitetail Disposal1Window Genie1ecomaids1
Silent
Companies we know of in facilities, security & waste that have published nothing on NPS or retention.
CH
Waste Management & Services
CG
Facilities Management
CE
Environmental Services
DP
Pest Control Services
DW
Facilities & Administrative Services
ED
Facilities & Laundry Services
FČ
Security Services
G
Facilities & Maintenance Services
GA
Security Services
GA
Security Services
HH
Hygiene Products Distributor
RR
Facilities & Maintenance
ST
Hygiene & Cleaning Services
V
Security Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.