MM Maids L.L.C.
In their words
“American Home Shield— Customer Retention Rate 61.5%”
“Termite Customer Retention Rate 87.5%”
“Pest Control Customer Retention Rate 78.8%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate (American Home Shield): 61.5% (rolling twelve months, Sept 2008) — “American Home Shield— Customer Retention Rate 61.5%”
Retention rate (Terminix Termite): 87.5% (rolling twelve months, Sept 2008) — “Termite Customer Retention Rate 87.5%”
Retention rate (Terminix Pest Control): 78.8% (rolling twelve months, Sept 2008) — “Pest Control Customer Retention Rate 78.8%”
Retention rate (TruGreen LawnCare): 68.2% (rolling twelve months, Sept 2008) — “TruGreen LawnCare— Customer Retention Rate 68.2%”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.