Advanced Disposal Services, Inc.
In their words
“We have historically achieved a renewal rate of approximately 84% with these customers”
“Approximate 10% commercial customer churn rate since we started tracking this information eight quarters ago”
“We have historically achieved a renewal rate of approximately 85% with these customers”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (Municipal): 84% — “we have historically achieved a renewal rate of approximately 84% with these customers”
Churn (Commercial (C&I)): 10% — “approximate 10% commercial customer churn rate since we started tracking this information eight quarters ago”
Retention rate (municipal customers): 85% (12M ended Sept 30, 2015) — “we have historically achieved a renewal rate of approximately 85% with these customers”
Churn (C&I customers): 10% (7 quarters prior) — “supported by an approximate 10% C&I customer churn rate since we started tracking this information seven quarters ago”
Retention rate (Municipal customers): 85% (12M 2015) — “we have historically achieved a renewal rate of approximately 85% with these customers”
Churn (C&I customers): 10% (7Q tracking) — “approximate 10% C&I customer churn rate since we started tracking this information seven quarters ago”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.