Waste Connections, Inc.
In their words
“AI-driven pricing tool has yielded approximately 20% improvement in customer retention”
“Early indication from 1/7 of the company's location is very positive. It's a 30% to 40% reduction in churn on similar price increases”
“We target a retention of our price increases of north of 85% to 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate: 20% (Q1 2026) — “AI-driven pricing tool has yielded approximately 20% improvement in customer retention”
Churn (customers (1/7 of company locations)): 30% (Q3 2025) — “early indication from 1/7 of the company's location is very positive. It's a 30% to 40% reduction in churn on similar price increases”
Retention rate: 85% (Q3 2024) — “We target a retention of our price increases of north of 85% to 90%”
Churn (customers (60% of business with churn)): 5% (Q1 2023) — “in the other piece, it's typically running sort of in that mid- to high-single-digits...overall, if it says it's mid-single-digits, that's probably a fair way to think about it”
Churn (exclusive markets): 0% (Q3 2019) — “within our exclusive market model...you have effectively no churn and 100% stickiness”
Retention rate: 85% (Q3 2018) — “our retention rate is north of 85% on rebid municipal contracts”
Churn (competitive markets): 8% (Q2 2018) — “customer churn's running very low...it's probably in the high single digits in competitive markets”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.