Mitie
mitie.com ↗In their words
“Mitie posted a Net Promoter Score of +63 points in the first year of its facilities transformation plan, alongside £25m in cost savings.”
“Mitie's customer NPS increased by 18 points to +60 in F2024, demonstrating high-calibre service delivery.”
“Mitie Group reported a net promoter score of +29 in its interim financial results.”
Disclosed NPS over time
Every Net Promoter Score Mitie has published, by date.
NPS disclosures (4)
Mitie posted a Net Promoter Score of +63 points in the first year of its facilities transformation plan, alongside £25m in cost savings.
Mitie's customer NPS increased by 18 points to +60 in F2024, demonstrating high-calibre service delivery.
Mitie Group reported a net promoter score of +29 in its interim financial results.
Mitie improved its Net Promoter Score materially to +12 from -10 over the past 12 months.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.