Stericycle
stericycle.com ↗In their words
“Our U.S. net promoter scores, an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services, were over 69% for regulated medical waste and over 75% for secure information destruction.”
“We exceeded targets in both of our financial metrics, reduced Stericycle’s TRIR (one of our Safety measures), and improved Service by achieving measurable increases in our Net Promoter Scores (“NPS”), and on-time performance for our Regulated Waste…”
“Stericycle Communication Solutions' platform improves patient engagement and loyalty, supporting customer retention.”
NPS disclosures (3)
…we exceeded targets in both of our financial metrics, reduced Stericycle’s TRIR (one of our Safety measures), and improved Service by achieving measurable increases in our Net Promoter Scores (“NPS”), and on-time performance for our Regulated Waste…
In the area of Service, our NPS reached an all-time high in 2020 and we met our goal of 98% on-time service to customers in spite of the challenges presented by the pandemic, resulting in a payout of 100% for this metric.
Our U.S. net promoter scores, an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services, were over 69% for regulated medical waste and over 75% for secure information destruction.
Retention disclosures (3)
Stericycle Communication Solutions' platform improves patient engagement and loyalty, supporting customer retention.
Stericycle's efforts to improve offerings and platforms have helped it build a strong and loyal customer base with improved revenue retention.
Service issues at Stericycle have impacted customer retention and billing performance.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.