Interface Security Systems Holdings Inc
In their words
“Our average net attrition rate was 7.1% for the year ended December 31, 2015.”
“Our average net attrition rate was 10.4 % for the year ended December 31, 2014”
“Interface Security Systems reported 37% YoY sales growth in 2021 and a 12% increase in NPS.”
NPS disclosures (1)
Interface Security Systems reported 37% YoY sales growth in 2021 and a 12% increase in NPS.
Retention disclosures (2)
Churn (RMR (measured by attrition)): 7.1% (FY2015) — “Our average net attrition rate was 7.1% for the year ended December 31, 2015.”
Churn: 10.4% (FY2014) — “Our average net attrition rate was 10.4 % for the year ended December 31, 2014”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.