ABM Industries Incorporated
abm.com ↗In their words
“I mean, look, I think you saw we had a 93% retention rate this year, which was phenomenal”
“Our 90% plus retention rate, which ticked up in the second quarter”
“Our churn rates for the second quarter was somewhere in the range of 12%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 93% (FY2022) — “I mean, look, I think you saw we had a 93% retention rate this year, which was phenomenal”
Retention rate: 90% (Q2 2021) — “our 90% plus retention rate, which ticked up in the second quarter”
Churn (Technical Solutions): 12% (Q2 2021) — “our churn rates for the second quarter was somewhere in the range of 12%”
Retention rate: 92% (FY2020) — “this year we were 92% to 93%, which is a really good trend”
Retention rate: 90% (FY2019) — “retention landed at 90% for fiscal 2019, down from the 92% to 93% range”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.