RSC Holdings Inc.
In their words
“Virtually every measure critical to customers was at an all time high, such as 99% on-time delivery of equipment, 99% current on manufacturers’ suggested preventive maintenance and 68% customer net promoter score.”
“Customers: 98% on-time delivery of equipment, 98% current on manufacturers’ suggested preventative maintenance and customer net promoter scores above 60%.” Interest expense was $202 million, a decrease of $52 million from last year, primarily…”
“I am particularly proud that we excelled in virtually every measure critical to our customers: 97% on-time delivery of equipment, 98% current on manufacturers’ suggested preventative maintenance and customer net promoter scores above 60%.”
Disclosed NPS over time
Every Net Promoter Score RSC Holdings Inc. has published, by date.
NPS disclosures (7)
…addition, our execution on key customer service requirements is being validated by the marketplace, as evidenced by reaching a record level in our net promoter customer loyalty scores.” Outlook for 2Q10 and FY 2010 Business activity in the company’s…
…• the attainment of certain levels of, or a specified increase in, customer service measures or indices (including net promoter score) pursuant to an independent survey;
Virtually every measure critical to customers was at an all time high, such as 99% on-time delivery of equipment, 99% current on manufacturers’ suggested preventive maintenance and 68% customer net promoter score.
On-time delivery, equipment maintenance and safety metrics have remained at all-time high levels and the resulting customer loyalty Net Promoter Scores continue to increase from already excellent levels.” Operating income was $19 million, or 5.5% of…
…customers: 98% on-time delivery of equipment, 98% current on manufacturers’ suggested preventative maintenance and customer net promoter scores above 60%.” Interest expense was $202 million, a decrease of $52 million from last year, primarily…
I am particularly proud that we excelled in virtually every measure critical to our customers: 97% on-time delivery of equipment, 98% current on manufacturers’ suggested preventative maintenance and customer net promoter scores above 60%.
…and relationships Close to the customer Exceeding customer expectations Global processes Continuous improvement Net Promoter Score (NPS) Decentralized Small span of control Accountability Compensation aligned with strategy Rental focus Return…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.