Verticals / Technology / HR & finance software
HR & finance software
82
Companies
with a public disclosure
28
Gave a number
a disclosed NPS
77
Median latest NPS
last 3 years
5
Silent
known companies, nothing published
Lighthouse companies
Collective Health
HR & finance software · collectivehealth.com
84NPS · 2026
“Collective Health reports an 84 Net Promoter Score among Spanish-dominant users of its My Collective platform.”
Latest: tipranks.com
Intuit
HR & finance software · intuit.com
84NPS · 2023
“It -- we got an 84 Net Promoter Score this year, which is the highest Net Promoter of anything across the company we have ever had. And you've heard me say it before arou…”
Latest: Earnings call, Q3 2023
BlackLine, Inc.
HR & finance software · blackline.com
5NPS · 2025
NRR 102.4% · 2026GRR 98% · 2023Retention 93% · 2026
“And so for BlackLine, we're a positive five who are archrival, if you will, in invoice to cash -- negative 21. Our partners are really stepping up their activities becaus…”
Latest: Earnings call, Q4 2024
Beeline
HR & finance software · beeline.com
80NPS · 2026
“Beeline Holdings advances blockchain-enabled mortgage closings with a Net Promoter Score above 80.”
Latest: usatoday.com
Prophix
HR & finance software · prophix.com
76NPS · 2021
“Prophix achieved an industry-leading NPS of 76 and 100% customer net retention rate, contributing to CEO recognition.”
Latest: prweb.com
nCino, Inc.
HR & finance software · ncino.com
74NPS · 2024
NRR 110% · 2026Churn 4% · 2026
“NCino reported net promoter score of 74 with very little voluntary churn, driven by solutions deeply embedded in customer workflows.”
Latest: huschblackwell.com
Paycom Software, Inc.
HR & finance software · paycom.com
67NPS · 2024
NRR 91% · 2026Retention 93% · 2020
“Paycom's Net Promoter Score of 67 outperforms its payroll processing peers like Paychex.”
Latest: theglobeandmail.com
Blucora
HR & finance software · blucora.com
56NPS · 2021
Retention 66% · 2021
“A premium experience at a reasonable price point Consumer Professional Revenue Breakdown 2.2mm Professional e-Files1 56 NPS Metric ~24,500 Tax Pro Customers (FYE 2021E) F…”
Latest: SEC 8-K filing
Businessolver
HR & finance software · businessolver.com
83NPS · 2026
“Businessolver reported an 83 client Net Promoter Score and 97% client retention in 2025 following advances in AI benefits support.”
Latest: globenewswire.com
Bill.com Holdings, Inc.
HR & finance software · bill.com
81NPS · 2022
NRR 111% · 2026Retention 86% · 2025
“Bill.com's platform has a high NPS of 81, indicating customers find value in the offering.”
Latest: stockxpo.com
L
Leap
HR & finance software
92NPS · 2026
“Leap has earned an industry-leading patient Net Promoter Score of 92.”
Latest: businesswire.com
PlanSource
HR & finance software · plansource.com
53NPS · 2024
“PlanSource's NPS increased to +53, demonstrating customer and partner satisfaction with improvements.”
Latest: streetinsider.com
More companies
Number of entries in brackets.
SS&C Technologies17Cornerstone OnDemand Inc15Expensify11SuccessFactors, Inc.5iCIMS Holding LLC4ExtensisHR3Finastra3Kronos3Namely3OneStream, Inc.3Tesorio3Adaptive Insights Inc2Beisen2BigGo Finance2Engage People2Pathify2Planful2Reward Gateway2Zafin2ATOSS1AppEQ1Appcast1Bellwethr1Benefex1BigChange1Clear Review1Corestream1Corvil1Criteria Corp1Culture Amp1ELMO Software Ltd1Employment Hero1Epyx1Evolv1EvolveHR1Factorial1Future Workplace1GTreasury1Gravie1Halp1HealthJoy1Homebase1Humi1Jellyvision1Kingdee1Kudos1ManageAmerica1Motivosity1Multiview1Nomis Solutions1PayServ Systems1PeerLogix1PeopleX1Quantum Workplace1Reflektive1Retain.ai1SourseAI1SuperConcepts1Syndio1TalenTeam1Tally Street1Talroo1Tandem HR1Thriday1Truvelop1Vena Solutions1Webexpenses1Xactly1Xref1Zenwork1
Silent
Companies we know of in hr & finance software that have published nothing on NPS or retention.
CT
Financial Software
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HR Software
P
Talent Intelligence Platform
HR & Talent SaaS
S
Financial Services Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.