Namely
In their words
“Namely won a 2022 Excellence in Customer Service Award, with a significant increase in its average Net Promoter Score, Customer Satisfaction Score, and implementation NPS.”
“Namely reported an increase in average Net Promoter Score and a 273 percent increase in average Implementation Net Promoter Score in 2021 compared to 2020.”
“Namely saw dramatic improvements in its implementation Net Promoter Score and surge in Technical Support efficiency through new customer service approach.”
NPS disclosures (3)
Namely won a 2022 Excellence in Customer Service Award, with a significant increase in its average Net Promoter Score, Customer Satisfaction Score, and implementation NPS.
Namely reported an increase in average Net Promoter Score and a 273 percent increase in average Implementation Net Promoter Score in 2021 compared to 2020.
Namely saw dramatic improvements in its implementation Net Promoter Score and surge in Technical Support efficiency through new customer service approach.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.