Finastra
finastra.com ↗In their words
“Finastra reported a net retention rate of 111% in Q4 2026, with recurring revenue comprising nearly 70% of FY26 total revenue.”
“Finastra uses Customer Effort Score to measure customer experience with its Customer Support team.”
“Finastra adopted a lifecycle marketing approach with 10 customer phases to improve retention.”
NPS disclosures (1)
Finastra uses Customer Effort Score to measure customer experience with its Customer Support team.
Retention disclosures (2)
Finastra reported a net retention rate of 111% in Q4 2026, with recurring revenue comprising nearly 70% of FY26 total revenue.
Finastra adopted a lifecycle marketing approach with 10 customer phases to improve retention.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.