Collective Health
collectivehealth.com ↗In their words
“Collective Health reports an 84 Net Promoter Score among Spanish-dominant users of its My Collective platform.”
“Collective Health reports a Net Promoter Score of 84 among Spanish-dominant users, demonstrating strong engagement.”
“Collective Health highlights 84 Net Promoter Score among Spanish-dominant users of its My Collective Health platform.”
Disclosed NPS over time
Every Net Promoter Score Collective Health has published, by date.
NPS disclosures (7)
Collective Health reports an 84 Net Promoter Score among Spanish-dominant users of its My Collective platform.
Collective Health reports a Net Promoter Score of 84 among Spanish-dominant users, demonstrating strong engagement.
Collective Health highlights 84 Net Promoter Score among Spanish-dominant users of its My Collective Health platform.
Collective Health reports an 84 Net Promoter Score among Spanish-dominant members and notes 76% report feeling more confident with their health plan.
Collective Health's Guide Plans™ achieve Net Promoter Score of 75, demonstrating strong customer satisfaction alongside cost savings for plan sponsors.
Collective Health maintains the health insurance industry's highest Net Promoter Score of 70+ for member experience.
Collective Health announces NPS of 76, the highest of any health plan administrator in the country.
Retention disclosures (1)
Collective Health doubled its enterprise client base to 30 clients and expanded to 120,000 members across all 50 states.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.