Cornerstone OnDemand Inc
In their words
“Since 2002, we have averaged annual gross dollar retention rates of approximately 95%”
“Annual gross dollar retention rate, which was 90% in the most recent period”
“Annual dollar retention rate 92.8%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (15)
Net revenue retention: 95.1% (FY2020) — “Our net annual dollar retention rate in 2020 was 95.1%, a decline from 104.6% in 2019”
Gross revenue retention: 95% (since 2002 average) — “Since 2002, we have averaged annual gross dollar retention rates of approximately 95%”
Gross revenue retention: 90.3% (FY2019) — “annual gross dollar retention rate, which was 90% in the most recent period”
Gross revenue retention: 92.8% (FY2018) — “Annual dollar retention rate 92.8%”
Net revenue retention: 93.5% (FY2017) — “Annual dollar retention rate 93.5% for year ended December 31, 2017 (down from 95.1% in 2016)”
Net revenue retention: 95.1% (FY2016) — “Annual dollar retention rate 95.1% for year ended December 31, 2016”
Net revenue retention: 95.4% (FY2015) — “Annual dollar retention rate 95.4% at year ended December 31, 2015, compared to 93.7% in 2014”
Net revenue retention: 93.7% (FY2014) — “Annual dollar retention rate 93.7 % for the year ended December 31, 2014”
Net revenue retention: 94.6% (FY2013) — “since 2002, we have averaged approximately 95% annual dollar retention rate”
Net revenue retention: 94.3% (2012) — “since 2002, we have averaged a 95% annual dollar retention rate. Annual dollar retention rate 94.3 % (2012)”
Net revenue retention: 94.9% (year ended December 31, 2011) — “Annual dollar retention rate … for years … ”
Net revenue retention: 95% (annual, since 2002) — “since 2002, we have averaged a 95% annual dollar retention rate”
Net revenue retention: 95% (2002-2010 average) — “Since 2002 we have averaged a 95% annual dollar retention rate.”
Net revenue retention: 95.8% (FY2010) — “Our annual dollar retention rate improved by one percentage point to 95.8% from 2009 to 2010 as a result of increased client renewals as well as our existing clients purchasing additional platforms.”
Net revenue retention: 94.8% (FY2009) — “Annual dollar retention rate improved by 4.9% to 94.8% from 2008 to 2009”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.