SS&C Technologies
ssctech.com ↗In their words
“Our retention rate was stable at 97%”
“The Financial Services retention rate for Q3 2023 was 97.3%, the highest level in the SS&C history.”
“Our retention rates, will stick at 96% or so”
NPS disclosures (1)
In places like Advent and others, that do Net Promoter Scores, highest it's ever been, customer satisfaction, as we track is very high. And our retention rates, will stick at 96% or so.
Retention disclosures (16)
SS&C Technologies reported revenue retention of 96.9% in Q2, showing sequential improvement.
Retention rate: 97% (Q2 2025) — “our retention rate was stable at 97%”
Retention rate (Financial Services): 97.3% (Q3 2023) — “The Financial Services retention rate for Q3 2023 was 97.3%, the highest level in the SS&C history.”
Retention rate: 96% (Q4 2020) — “our retention rates, will stick at 96% or so”
Retention rate: 96.2% (Q2 2020) — “we have great relationships with our clients, which is evidenced by our 96.2% retention rate”
Retention rate: 96.4% (Q3 2019) — “Overall client retention for the last 12 months and this is calculated based on revenue was running at 96.4%”
Retention rate: 94.9% (Q1 2019) — “Total client retention was 94.9%”
Retention rate: 95% (FY2018) — “client retention for the last 12 months at 95% for the full year”
Retention rate: 95% (Q3 2018) — “client retention, we calculated in the last 12 months was a little over 95%”
Retention rate: 97% (Q3 2017) — “For the last 12 months, we are 97% at the end of the third quarter”
Retention rate: 96.6% (Q2 2017) — “LTM retention rate as of June '17 is 96.6%”
Retention rate: 96.3% (Q1 2017) — “as of March '17 for the last 12 months, we saw an improvement for the last 12 months ran at 96.3% retention”
Retention rate: 95% (FY2016) — “with over 95% retention rates, they have given us their vote”
Retention rate: 95.9% (Q3 2016) — “on an LTM basis for the last 12 months, it was 95.7%. And that's a little bit of an – I'm sorry, 95.9%”
Retention rate: 95.7% (Q2 2016) — “retention rates, 6/30 LTM were 95.7%”
Retention rate: 95% (Q1 2016) — “retention rates' around a little above 94% and we're now running a little above 95%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.