SuccessFactors, Inc.
successfactors.com ↗In their words
“Our customer retention rate was greater than 90%, which rate excludes our Manager's Edition application”
“Our customer retention rate was greater than 90%, reflecting what we believe is a high degree of satisfaction”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 90% (2010) — “maintaining a greater than 90% customer retention rate during 2009 and through 2010”
Retention rate: 90% (2008-2009) — “maintaining a greater than 90% customer retention rate during 2008 and through 2009”
Retention rate: 90% (2008) — “our customer retention rate was greater than 90%, which rate excludes our Manager's Edition application”
Retention rate: 90% (FY2007) — “our customer retention rate was greater than 90%, reflecting what we believe is a high degree of satisfaction”
Retention rate: … and six months ended June 30, 2007) — “customer retention rate is in excess of 90% during 2004, 2005 and 2006 and the six months ended June 30, 2007”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.