Bill.com Holdings, Inc.
bill.com ↗In their words
“Net revenue retention (joint customers (AP and Spend & Expense)): 111% (Q4 2026) — “Those who were customers both in Q4 and a year ago exhibited a net revenue retention of 111%.”
“Annual customer retention, however, remained very healthy at 86%, underscoring the value and stickiness of our platform.”
“Net revenue retention (Bill APAR (inclusive of financial institutions)): 94% (Q4 2025) — “Our net revenue retention rate, inclusive of financial institutions, came in at 94%”
NPS disclosures (2)
8-point increase in its Net Promoter Score
Bill.com's platform has a high NPS of 81, indicating customers find value in the offering.
Retention disclosures (25)
BILL Holdings reported 35% increase in joint product adoption and 111% net revenue retention at Goldman Sachs Communacopia + Technology Conference.
BILL Q4 earnings call reports net revenue retention of 111% with 1,800 net new customers added, below recent trends.
Net revenue retention (joint customers (AP and Spend & Expense)): 111% (Q4 2026) — “Those who were customers both in Q4 and a year ago exhibited a net revenue retention of 111%.”
BILL's Travel Launch is expected to influence customer retention and usage metrics as adoption and client feedback emerge.
Retention rate: 86% (Q4 2025) — “Annual customer retention, however, remained very healthy at 86%, underscoring the value and stickiness of our platform.”
Net revenue retention (Bill APAR (inclusive of financial institutions)): 94% (Q4 2025) — “Our net revenue retention rate, inclusive of financial institutions, came in at 94%”
Retention rate (BILL standalone (excludes FIs and Intuit Simple Bill Pay impact)): 86% (Q4 2024) — “Excluding the impact of the sunset of Intuit simple bill pay earlier in the year, customer retention was 86%, consistent with levels over the past several years.”
Retention rate (BILL standalone (excludes FIs)): 83% (Q4 2024) — “The annual customer retention rate of BILL standalone customers, which excludes FIs was a healthy 83%.”
Net revenue retention (BILL standalone (ex-large FI partner contract amendment)): 96% (June 30, 2024) — “Excluding the impact of a large FI partner contract amendment, our dollar-based net revenue retention rate was 96%.”
Net revenue retention (BILL standalone): 92% (June 30, 2024) — “As of June 30, 2024, our dollar-based net revenue retention rate for BILL standalone was 92%.”
Retention rate (BILL standalone (excludes FIs)): 86% (Q4 2023) — “Our annual BILL stand-alone customer retention rate, which excludes FIs, remained consistent compared to a year ago and is at a very healthy level of 86%.”
Net revenue retention: 111% (June 30, 2023) — “As of June 30th, 2023, our net dollar-based revenue retention rate was 111%, which is a great result considering two consecutive years of outsized expansion.”
Retention rate (organic customers (excludes FIs)): 86% (Q4 2022) — “Our annual organic customer retention rate, which as always excludes customers from our FI channel, increased to 86% as of the end of Q4 2022, up from 85% at the end of Q4 2021.”
Net revenue retention: 131% (Q4 2022) — “Our annual net dollar based revenue retention rate expanded to 131% as of Q4 2022, an increase from 124% as of fiscal Q4 2021.”
Retention rate (organic customers (excludes FIs)): 85% (Q4 2021) — “Excluding customers from our financial institution partners, our annual customer retention rate increased to 85% as of the end of Q4, up from 82% in June of 2020.”
Net revenue retention: 124% (Q4 2021) — “As of Q4 2021, our revenue retention rate was 124%, an increase from 121% as of fiscal Q4 2020.”
Bill.com CEO states that customer retention increased in the latest quarter, citing pandemic tailwinds.
Bill.com reported an annual customer retention rate of 82% in earnings, in line with March rate.
Retention rate (organic customers (excludes FIs)): 82% (Q4 2020) — “Excluding customers from our financial institution partners, 82% of customers from June 30th 2019 were still customers as of June 30th 2020.”
Net revenue retention: 121% (Q4 2020) — “As of Q4, 2020 net revenue retention was 121%, an increase from 110% as of Q4 fiscal 2019”
Bill.com reported 82% customer retention despite experiencing increased attrition from existing customers in April.
Retention rate: 82% (April 30, 2020) — “82% of our customers as of April 30th, 2019, were still customers as of April 30th, 2020. This is consistent with the 82% retention rate we reported as of the end of fiscal 2019.”
Net revenue retention: 118% (April 2020) — “In April, we experienced a decline in revenue retention to 118%, reflecting the transaction trends that I mentioned earlier.”
Net revenue retention: 120% (March 2020) — “Through March, our dollar-based net revenue retention rate was 120%, an increase from the last reported number of 110% as of June 30th, 2019.”
Bill.com disclosed 82% customer retention and 110% net revenue retention from 81,000+ SMB customers in its IPO filing.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.